10 May 22'
"I learnt a lot from these two days. The tutor was very accomplished and inspiring. I will definitely be continuing to practice the technique
The setting was picturesque and the food excellent.
Sadly some of the joining instructions had suggested the buying the wrong paper and brushes which meant we had to share our equipment amongst us. This wasn't easy at the beginning when we didn’t know one another but got easier as the camaraderie grew.
The room was spacious but as we had the door open the noise from an adjoining room with a very loud tutor was drowning out ours.
The accomodation was poor as the lights in our twin room kept flickering and the table lamp fused. The bathroom light only went on as you walked back out so we had to leave the strip light over the sink on.
This course was a birthday present from my partner and I'm glad I went on it."
Dillington House. Somerset County Council responded:
"Hi Wendy,
Thanks so much for sharing your experience at Dillington House on the Chinese Brush Painting course.
We’re delighted to hear you enjoyed the course and that you learnt so much from the tutor.
We’re sorry to hear that your joining instructions weren’t accurate in terms of the correct brushes to bring along. It appears that this slight change on materials/tools required from a previous course to this one did not get updated on our system. We have implemented additional processes now to ensure this doesn’t happen in the future.
The noise from a nearby room coming from an open door is unfortunately due to the additional ventilation that some of our guests request in order to reduce the risk of COVID transmission. We will endeavour to brief all tutors further on the need to manage volume when teaching in spaces with open doors/windows for ventilation.
In regards to the issues experienced with your accommodation, these have now all been identified and rectified.
Please accept our sincere apologies for the issues which took the shine off what was otherwise a positive experience for you at Dillington House.
We do hope that we can welcome you back soon and would be glad of the opportunity to show you that these were without doubt isolated incidents and that you will have a universally positive visit upon your return.
We always welcome feedback and once again thank you for taking the time to get in touch.
Kind regards,
The Dillington Bookings Team
"