Terms of service

 

Our mission is to help people get creative and discover the joy of making and doing things. We assist the UK art & craft industry in one of its most noble and useful endeavours; the passing on of creative and technical skills and the practice of craftsmanship. 

 

What we do

This website enables people to browse thousands of creative experiences offered by some of the UK’s finest artisans. You can chat with makers, book courses, order kits and handcrafted items and post reviews. All bookings & purchases can be paid for in full or part using CraftCourses gift vouchers. When we refer to ‘makers’ we mean the 6000+ artisans and tutors who offer creative courses, kits or handmade products on this site.  

 

Gift vouchers

CraftCourses.com offers gift vouchers which can be spent on any course, kit or gift on the website and are not tied to any specific maker.

Vouchers are available in any amount (minimum £10) and are issued instantly upon purchase via email, with the option of adding a personalised and printed voucher and greeting card with a postal service (at an additional cost of £4.80). 

Vouchers are valid for 12 months, and when purchased the start date can be chosen up to 3 months in the future, so that special dates such as birthdays and anniversaries can be marked. If the voucher is used to book a course, the bookings must be made by the expiry date, though the actual event may take place later. 

Places on specific courses cannot be guaranteed. Our makers are predominantly individual craftspeople and artisans, and the courses are therefore bespoke and offered in limited numbers. 

Please note that due to COVID-19, vouchers due to expire in this period can be extended a further 3 months from the original expiry date, offering a total of 15 months validity. Check if you qualify for an extension here. Once booked in, vouchers cannot expire. Bookings made on courses that get cancelled due to the pandemic will automatically be extended an extra 3 months of validity from the point that it is un-hooked from the cancelled booking, so that people have enough time to find another course, kit or handmade gift. 

All customers purchasing our gift vouchers are subject to the terms and conditions here

  

Bookings & purchases,
 
(instant booking)
  • The listing will show how many places are available to book on this course or how many items are available to purchase. You will not be able to request more spaces/items than what is advertised as available.
  • For courses, select your preferred dates and how many people you wish to attend, for kits and gifts add the item to your basket and select how many items you wish to purchase.
  • This booking/order will be instantly accepted, and full payment will be taken.
  • You will receive a confirmation email.
  • The course provider will contact you directly if any changes need to be made to your booking or order.

(on request)
  • Simply select your preferred dates and make a booking request.
  • The maker has 72 hours to accept or reject your booking/order:
  • Your payment is only taken once a booking is accepted & confirmed – you will be sent an email confirmation.
  • If the booking/order is rejected or lapsed after 72 hours, no payment will be taken.
  • Gift vouchers can be used as full or part payment:
  • If the gift voucher is worth more than the course the ‘change’ voucher is returned to you via email
  • If the gift voucher is worth less than the total amount due, you can top up the difference via card at the time of booking.

 

Refunds & cancellations (in-person and live online course bookings)

If you cancel your course booking within the cancellation period, you will receive a full refund. If you had paid in full or part by CraftCourses gift voucher, the gift voucher will be reactivated for you to use to book another course, and if the expiry date is within 3 months, it will automatically be extended for up to 3 months to ensure plenty of time to choose something else. Refunds can only be made to the person who made the booking and credited to the payment method used at payment. 

When adding their workshops, we offer our Makers the option to select cancellation policies that suit their requirements. For example, a course that requires a lot of preparation and prior investment usually requires a stricter cancellation policy than a short course that requires little preparation and can be therefore cancelled at short notice. This is to protect our artisan Makers and ensure that their courses remain viable, as late cancellations on these bespoke courses can be very damaging to small artisan businesses.

 

Easy, Medium and Strict

Scheduled courses (in-person and live online) each have an Easy, Medium or Strict cancellation policy, which is clearly marked in the basket on checkout.

o Easy: cancellation and a full refund can be obtained up to 2 weeks before the course starts.

o Medium: cancellation and full refund can be obtained up to 4 weeks before the course starts.

o Strict: Cancellation and full refund is permitted up to 8 weeks before the course starts.

o None-refundable: in rare cases, a course will be marked as none-refundable.

 

Changing the date of a course booking

Changing the date of a booking is easy and can be arranged by agreement with the Maker.

Please note that if you wish to cancel or postpone your booking outside of the cancellation window, this will be at the sole discretion of the maker.

Please note that bespoke courses, those arranged for groups or by specific arrangement, cannot be refunded unless by agreement with the maker.

If a Maker cancels:

If the Maker needs to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns, you have 3 choices:

  1. Most popular – rearranging a mutually convenient date!
  2. Receiving a CraftCourses voucher for the full amount that you can spend on any course, kit or product listed on the site
  3. Receiving a full refund.

We regret that in the event of cancellation for any reason, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

 

Returns on craft kits, products and books

In the unlikely event that you need to return or exchange your order you will need to send a return request to the maker within 14 days of delivery. They will provide you with the necessary instructions to return it. The item must be returned within 30 days of delivery in the same condition that it arrived in. The cost of the return postage is covered by you and you must obtain proof of postage.

The following items are not eligible for return:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale/offer

In the unlikely event that your kit or product does not arrive or arrives incomplete or damaged then please send full details and a photo if possible to contact@craftcourses.com.

 

Safety & insurance

All our makers are solely responsible for meeting the safety regulations and providing the appropriate insurance cover for their course/s, products & kits. Craft Courses Ltd takes no responsibility for individual makers, suppliers or course providers who advertise on the site and does not provide any insurance cover or official safety advice or inspection.

 

Student reviews

Course, kits & product reviews help others to gain an insight into what to expect from a creative experience or purchase. They also help our makers to gain recognition, feedback and testimony, which is invaluable in attracting new customers.

In posting a review on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

Course reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere without expressed consent from CraftCourses.com. Whilst we monitor carefully the content posted, CraftCourses does not edit or control in advance, the reviews posted to this site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, we will not remove negative reviews at the demand of makers without the consent of the reviewer and makers should not approach students with requests in this regard. All concerns and issues should be communicated to CraftCourses.com.

 

Payments

All online booking payments and any transactions involving our gift vouchers will be securely processed by CraftCourses.

 

Diversity and inclusivity policy

At CraftCourses we believe that crafting and creativity are entirely universal and should be enjoyed by all! Creativity promotes wellbeing and drives personal development and needs to be accessible to everyone. CraftCourses is committed to promoting creative learning & craftsmanship and champions inclusive practices for all. 

We believe that every individual using the CraftCourses platform as a student, customer or maker should be treated with dignity and respect. We ask that all makers using the platform provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that makers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

  

Direct bookings with makers

CraftCourses take no responsibility for bookings made and paid for directly with the makers (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). In these cases, students are bound by individual makers’ own cancellation and refund policies. 

 

Restrictions

Certain courses are subject to certain requirements specified by our providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements. 

 

Complaints & feedback

Your feedback is important to us, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. We will contact you on the day that your course is due to take place to ask for your review and to let us know of any issues, and to confirm if the course went ahead. Please let us know immediately (within 48 hours) if the course did not go ahead or if you have any issues to raise with us.

 

Please note

All of the above terms and conditions apply as a condition of using the CraftCourses.com website whether to book a course, make enquiries or purchase a gift voucher, whether or not the participant is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.

 

These terms of service are to be used in conjunction with our gift voucher terms and conditions and our privacy policy