Our mission is to help people get creative and discover the joy of making and doing things. We assist the UK art & craft industry in one of its most noble and useful endeavours; the passing on of creative and technical skills and the practice of craftsmanship.
This website enables people to browse thousands of creative experiences offered by some of the UK’s finest artisans. You can chat with makers, book courses, order kits and handcrafted items and post reviews. All bookings & purchases can be paid for in full or part using CraftCourses gift vouchers. When we refer to ‘makers’ we mean the 6000+ artisans and tutors who offer creative courses, kits or handmade products on this site.
CraftCourses.com offers gift vouchers which can be spent on any course, kit or gift on the website and are not tied to any specific maker.
Vouchers are available in any amount (minimum £10) and are issued instantly upon purchase via email, with the option of adding a personalised and printed voucher and greeting card with a postal service (at an additional cost of £4.80).
Vouchers are valid for 12 months, and when purchased the start date can be chosen up to 3 months in the future, so that special dates such as birthdays and anniversaries can be marked. If the voucher is used to book a course, the bookings must be made by the expiry date, though the actual event may take place later.
Places on specific courses cannot be guaranteed. Our makers are predominantly individual craftspeople and artisans, and the courses are therefore bespoke and offered in limited numbers.
Please note that due to COVID-19, vouchers due to expire in this period can be extended a further 3 months from the original expiry date, offering a total of 15 months validity. Check if you qualify for an extension here. Once booked in, vouchers cannot expire. Bookings made on courses that get cancelled due to the pandemic will automatically be extended an extra 3 months of validity from the point that it is un-hooked from the cancelled booking, so that people have enough time to find another course, kit or handmade gift.
All customers purchasing our gift vouchers are subject to the terms and conditions here.
If you cancel your course booking within the cancellation period, you will receive a full refund. If you had paid in full or part by CraftCourses gift voucher, the gift voucher will be reactivated for you to use to book another course, and if the expiry date is within 3 months, it will automatically be extended for up to 3 months to ensure plenty of time to choose something else. Refunds can only be made to the person who made the booking and credited to the payment method used at payment.
When adding their workshops, we offer our Makers the option to select cancellation policies that suit their requirements. For example, a course that requires a lot of preparation and prior investment usually requires a stricter cancellation policy than a short course that requires little preparation and can be therefore cancelled at short notice. This is to protect our artisan Makers and ensure that their courses remain viable, as late cancellations on these bespoke courses can be very damaging to small artisan businesses.
Scheduled courses (in-person and live online) each have an Easy, Medium or Strict cancellation policy, which is clearly marked in the basket on checkout.
o Easy: cancellation and a full refund can be obtained up to 2 weeks before the course starts.
o Medium: cancellation and full refund can be obtained up to 4 weeks before the course starts.
o Strict: Cancellation and full refund is permitted up to 8 weeks before the course starts.
o None-refundable: in rare cases, a course will be marked as none-refundable.
Changing the date of a booking is easy and can be arranged by agreement with the Maker.
Please note that if you wish to cancel or postpone your booking outside of the cancellation window, this will be at the sole discretion of the maker.
Please note that bespoke courses, those arranged for groups or by specific arrangement, cannot be refunded unless by agreement with the maker.
If a Maker cancels:
If the Maker needs to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns, you have 3 choices:
We regret that in the event of cancellation for any reason, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.
In the unlikely event that you need to return or exchange your order you will need to send a return request to the maker within 14 days of delivery. They will provide you with the necessary instructions to return it. The item must be returned within 30 days of delivery in the same condition that it arrived in. The cost of the return postage is covered by you and you must obtain proof of postage.
The following items are not eligible for return:
In the unlikely event that your kit or product does not arrive or arrives incomplete or damaged then please send full details and a photo if possible to contact@craftcourses.com.
All our makers are solely responsible for meeting the safety regulations and providing the appropriate insurance cover for their course/s, products & kits. Craft Courses Ltd takes no responsibility for individual makers, suppliers or course providers who advertise on the site and does not provide any insurance cover or official safety advice or inspection.
Course, kits & product reviews help others to gain an insight into what to expect from a creative experience or purchase. They also help our makers to gain recognition, feedback and testimony, which is invaluable in attracting new customers.
In posting a review on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.
Course reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere without expressed consent from CraftCourses.com. Whilst we monitor carefully the content posted, CraftCourses does not edit or control in advance, the reviews posted to this site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, we will not remove negative reviews at the demand of makers without the consent of the reviewer and makers should not approach students with requests in this regard. All concerns and issues should be communicated to CraftCourses.com.
All online booking payments and any transactions involving our gift vouchers will be securely processed by CraftCourses.
At CraftCourses we believe that crafting and creativity are entirely universal and should be enjoyed by all! Creativity promotes wellbeing and drives personal development and needs to be accessible to everyone. CraftCourses is committed to promoting creative learning & craftsmanship and champions inclusive practices for all.
We believe that every individual using the CraftCourses platform as a student, customer or maker should be treated with dignity and respect. We ask that all makers using the platform provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.
Where disability or physical challenges may be a barrier to participation, we ask that makers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.
CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.
CraftCourses take no responsibility for bookings made and paid for directly with the makers (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). In these cases, students are bound by individual makers’ own cancellation and refund policies.
Certain courses are subject to certain requirements specified by our providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements.
Your feedback is important to us, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. We will contact you on the day that your course is due to take place to ask for your review and to let us know of any issues, and to confirm if the course went ahead. Please let us know immediately (within 48 hours) if the course did not go ahead or if you have any issues to raise with us.
All of the above terms and conditions apply as a condition of using the CraftCourses.com website whether to book a course, make enquiries or purchase a gift voucher, whether or not the participant is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.
These terms of service are to be used in conjunction with our gift voucher terms and conditions and our privacy policy.