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Terms of service

 

Welcome to the CraftCourses.com website terms of service. These terms of service are to be used in conjunction with our terms and conditions for our gift vouchers, plus our privacy policy. Copies of each of these documents can be found on CraftCourses.com

 

About CraftCourses

Our aim is to help people get creative and discover the joy of making and doing things. We assist the UK craft industry in one of its most noble and useful endeavours - the passing on of creative and technical skills and the practice of craftsmanship.

This website enables people to browse thousands of creative experiences, to contact tutors using our messaging system, and to post reviews of the courses they have undertaken. Bookings can be arranged directly with tutors or booked via the CraftCourses platform (depending on which is available). All courses may be paid for in full or part using CraftCourses gift vouchers.

 

Gift vouchers

CraftCourses.com offers gift vouchers, which can be spent on any course promoted on the website.

Vouchers are available in any amount (minimum £10, values ending in a ‘0’ or ‘5’) and are issued instantly upon purchase via email, with the option of adding a personalised greeting card and postal service (for an additional fee). 

Vouchers are valid for 12 months, and when purchased the start date can be chosen up to 3 months in the future, so that special dates such as birthdays and anniversaries may be highlighted. Bookings must be made by the expiry date, though the actual course may take place later than this.

Please note that due to COVID-19, vouchers due to expire in this period can be extended a further 3 months from the original expiry date, giving a total of 15 months validity. You can see if you qualify for an extension here. Any voucher booked on courses that are cancelled due to the current lockdown, and that may have officially expired at that point will automatically be extended the extra 3 months of validity from the point that it is unverified from the cancelled booking. 

For full gift voucher terms and conditions click here.

 

Direct bookings with tutors

CraftCourses take no responsibility for bookings made and paid for directly with the tutors (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). Students are bound by individual tutors’ own cancellation and refund policies. 

 

Online bookings made on CraftCourses.com 

The CraftCourses.com site offers online booking on certain course listings promoted on the website. Online booking is available as a 'booking request' and you can cancel your booking for a full refund up to 14 days before the course is due to take place.

You can request a return on postal orders up to 14 days after delivery and must return the order within 30 days from delivery. The cost of returns is your responsibility.

Full online booking terms and conditions can be found further down this page.

 

Safety & insurance

All tutors are solely responsible for meeting the safety regulations and providing the appropriate insurance cover for their course/s; Craft Courses Ltd takes no responsibility for individual tutors or course providers who advertise on the site and does not provide any insurance cover or official safety advice or inspection.

 

Diversity and inclusivity policy

CraftCourses is committed to promoting creative learning and inclusive practices for all.

We believe that every individual using the CraftCourses platform as a student or a Tutor should be treated with dignity and respect. We ask that all tutors using the platform provide a learning environment that is free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that tutors make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Student reviews

Course reviews help others to gain an insight into what to expect from a creative experience. They also help our tutors to gain recognition, feedback and testimony, which is invaluable in attracting new learners.

In posting a review on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

Course reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere without expressed consent from CraftCourses.com. Whilst we monitor carefully the content posted, CraftCourses does not edit or control in advance, the reviews posted to this site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, we will not remove negative reviews at the demand of tutors without the consent of the reviewer and tutors should not approach students with requests in this regard. All concerns and issues should be communicated to CraftCourses.com.

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

 

 

CraftCourses Online Bookings: full terms and conditions

 

How it works:

  • Simply select your preferred dates and make a booking request, or instant booking, depending on which is available
  • For booking requests the course organiser has 72 hours to accept or reject your booking:
    • If the booking is accepted the payment is processed and booking confirmed – you will be sent an email confirmation
    • If the booking is rejected the payment funds are released back to you and you may make a new booking request with alternative dates or other options depending on the response from the tutor
  • For instant bookings the booking is automatically accepted, payments processed and booking confirmed – you will be sent an email confirmation
  • Gift vouchers can be used as full or part payment:
    • If the gift voucher is worth more than the course the change is returned to you
    • If the gift voucher is worth less than the course the difference is paid by card at the time of booking

 

Payments

All online booking payments and any transactions involving our gift vouchers will be securely processed by CraftCourses.

 

Course availability

All courses are offered subject to availability and places on specific courses cannot be guaranteed - bookings must be agreed/confirmed with each tutor. Our tutors are often individual craftspeople and artisans and the courses are therefore bespoke and offered in limited numbers. Please book as early as possible to avoid disappointment. 

 

Refunds & cancellations (course bookings)

You can cancel your course booking up to 14 days before your course is due to take place and receive a full refund (if you had paid in full or part by CraftCourses gift voucher the gift voucher will be reactivated for you to use to book another course, subject to the expiry date). If you cancel your booking less than 14 days before the start date you will not be entitled to any refund, though you may be able to amend your booking to another date at the discretion of the tutor. Refunds can only be made to the person who made the booking and credited to the same credit or debit card or PayPal account used at payment. 

Please note that bespoke courses, those arranged for groups or by specific arrangement, cannot be refunded unless by agreement with the tutor.

Sometimes the tutor may need to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. We regret that in the event of cancellation for any reason, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

 

Returns on craft kits and books

In the unlikely event that you need to return or exchange your order you will need to send a return request to the tutor within 14 days of delivery. They will provide you with the necessary instructions to return it. The item must be returned within 30 days of delivery in the same condition that it arrived in. The cost of the return postage is covered by you and you must obtain proof of postage.

The following items are not eligible for return:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale/offer

 

Restrictions

Certain courses are subject to certain requirements specified by our providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements. 

 

Complaints & feedback

Your feedback is important to us, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. We will contact you on the day that your course is due to take place to ask for your review and to let us know of any issues, and to confirm if the course went ahead. Please let us know immediately (within 48 hours) if the course did not go ahead or if you have any issues to raise with us.

 

Please note

All of the above terms and conditions apply as a condition of using the CraftCourses.com website whether to book a course, make enquiries or purchase a gift voucher, whether or not the participant is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.