Terms of service

 

Our mission is to help people get creative and discover the joy of making and doing things. We assist the UK art & craft industry in one of its most noble and useful endeavours; the passing on of creative and technical skills and the practice of craftsmanship. 

 

What we do

This website (www.craftcourses.com) provides a platform where UK Makers can list creative workshops and experiences bookable by buyers and kits and handmade gifts for sale. As the platform provider we facilitate the buying and selling process between Customers and Makers, we do not buy or sell the courses or goods ourselves. When we refer to ‘Makers’ or ‘Service Providers’ we mean the 6000+ artisans and tutors who offer creative courses, kits or handmade products on this site. When we refer to ‘Customers’, ‘Buyers’ or ‘Users’ we refer to those seeking to access the services of our Makers by booking a course or ordering a kit or product.

By using the platform, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions you must not use the platform. You must be at lest 18 years of age to use this platform as a Maker or as a Customer.

All courses, kits and gifts listed are subject to availability. Images and descriptions are used to illustrate the services on offer, but actual services may vary.

All bookings & purchases can be paid for using CraftCourses gift vouchers and/or payment cards / PayPal. Customers can chat with Makers, book courses, order kits & gifts and post reviews.

All services are provided by our Makers and not by us and the provision of these services is the sole responsibility of the Maker.

 

Gift vouchers

CraftCourses.com offers gift vouchers which can be spent on any course, kit or gift on the website and are not tied to any specific maker.

Our gift vouchers all come with a full 12 months of validity. The course/s must be booked before the expiry date, though they may take place at a later date.

Vouchers are available in any amount (minimum £10) and are issued instantly upon purchase via email, with the option of adding a personalised and printed voucher and greeting card with a postal service (at an additional cost of £4.80). 

If services purchased exceed the voucher amount, the difference can be paid via card or Paypal.

If the gift voucher is worth more than the service purchased the ‘change’ voucher is returned to the customer via email.

Purchasers can choose to specify the start date of the voucher, so that special dates such as birthdays, Christmas and anniversaries can be marked.

Places on specific courses or for specific kits and gifts cannot be guaranteed. Our makers are predominantly individual craftspeople and artisans, and the services are therefore bespoke and offered in limited numbers. 

Gift vouchers are fully refundable up to 14 days following purchase and this can be arranged if you Contact us.

We can extend vouchers up to a maximum of 3 months beyond the original expiry date. Please enter your code using this tool here to apply for a 3-month extension (please note this extension must be applied for within 15 months of the original purchase date).

Any bookings made using gift vouchers on courses that then get cancelled will automatically be extended an extra 3 months of validity from the point that it is un-hooked from the cancelled booking, so that customers have enough time to find another course, kit or handmade gift. 

In the event of fraudulently obtained gift vouchers, we have the right to suspend your account and take payment from you for any services you have purchased using these vouchers.

 

Bookings & orders:

Bookings and orders may be made on an ‘instant’ or ‘on request’ basis and this is specified during purchase. On the instant option, the full fee will be taken when you checkout (via debit/credit card, PayPal or gift voucher or a combination) and the booking/order is confirmed immediately, with an email issued. The ‘on-request’ model means that your payment will be authorised, but not captured until the maker has accepted the order. This will always take place within 72 hours, and you will receive an instant confirmation of the Makers response. Until that point the funds may show as ‘pending’ on your statement; and if the booking is not accepted no funds will ever be taken. The on-request option suits many of our artisan Makers as it is more flexible and reflects the more independent and bespoke nature of our industry.

Throughout the booking process you can chat directly with the Maker to ask any questions you may have; the chat can be easily accessed via the listing page or any of the booking emails. Only once a booking or order is confirmed will the Maker receive more detailed contact information, to deliver your course, kit or product efficiently.

 

Refunds & cancellations

Schedulable course bookings (in-person and live online course bookings) may only be cancelled if they fall within the cancellation period of that course, as stipulated during the purchase and on each booking email – and in these cases a full refund will be issued without delay. Makers specify their chosen cancellation policy when publishing their listings and these policies exist to protect our Makers from late cancellations and no-shows. For example, a course that requires a lot of preparation and prior investment usually requires a stricter cancellation policy than a short course that requires little preparation and can be cancelled at short notice.

If a refund is eligible, it will be processed on the same method used to make the original payment. 

If payment was made in full or in part with a CraftCourses gift voucher, the gift voucher will be reactivated to use to book another course. If the expiry date is within 3 months, the voucher will automatically be extended for up to 3 months to ensure plenty of time to choose something else. Refunds can only be made to the person who made the booking and credited to the payment method used at payment. 

Please note that cancellations or postponements outside of the cancellation window will be at the sole discretion of the maker.

Bespoke courses, those arranged for groups or by specific arrangement, cannot be refunded unless by agreement with the maker.

 

Easy, Medium, Strict and non-refundable

  • Easy: cancellation and a full refund can be obtained up to 2 weeks before the course starts.
  • Medium: cancellation and full refund can be obtained up to 4 weeks before the course starts.
  • Strict: Cancellation and full refund is permitted up to 8 weeks before the course starts.
  • Non-refundable

 

If a Maker cancels

If the Maker needs to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns, you have these options:

  • Most popular – rearranging a mutually convenient date!
  • Receiving a full refund

We regret that in the event of cancellation for any reason, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

 

Returns on craft kits, products and books

In the unlikely event that you need to return or exchange your order you will need to send a return request to the maker within 14 days of delivery and they will provide you with the necessary instructions to return it. The item must be returned in the same condition that it arrived in. The cost of the return postage is covered by you and proof of postage must be obtained.

The following items are not eligible for return:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale/offer

Please refer all issues and complaints to us and we will do our best to help.

 

Safety & insurance

All our makers and service providers are solely responsible for meeting the full health and safety regulations and providing the appropriate insurance cover for their course/s, products & kits. Craft Courses Ltd takes no responsibility for individual makers, suppliers or course providers who advertise on the site and does not provide any insurance cover, vetting or official safety advice or inspection.

 

Reviews

Service reviews help share an insight into what to expect and assist our makers to gain recognition, feedback, and valuable testimony on their courses and kits.

Reviews must be honest, reasonable and genuine reviews of service provision.

In posting a review on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

Reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere without expressed consent from CraftCourses.com. Whilst we monitor carefully the content posted, CraftCourses does not edit or control in advance, the reviews posted to this site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content.

Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, we will not remove negative reviews at the demand of makers without the consent of the reviewer and makers should not approach students with requests in this regard. All concerns and issues should be communicated to CraftCourses.com.

  

Diversity and inclusivity policy

At CraftCourses we believe that crafting and creativity are entirely universal and should be enjoyed by all! Creativity promotes wellbeing and drives personal development and needs to be accessible to everyone. CraftCourses is committed to promoting creative learning & craftsmanship and champions inclusive practices for all. 

We believe that every individual using the CraftCourses platform as a student, customer or maker should be treated with dignity and respect. We ask that all makers using the platform provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that makers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

  

Direct bookings with makers

CraftCourses take no responsibility for bookings made and paid for directly with the makers (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). In these cases, students are bound by individual makers’ own cancellation and refund policies. 

 

Restrictions

Certain courses are subject to certain requirements specified by our Makers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements. In order to avoid any confusion on the day it is always worth checking any dietary or other specific requirements directly with the maker in advance of the course.

 

Service Provision

You agree to abide by the terms and conditions stipulated here whilst accessing or using this platform.  Please contact us if there is any difficulty in doing this – we are here to help.

It is your responsibility as the buyer to check the details and cancellation/other policies relating to the services before purchasing.

Your payment will be submitted or authorised in full via our third-party payment service providers, via credit/debit card, PayPal or gift voucher at the point of checkout. Instant bookings/orders are confirmed immediately (and both Makers and buyers are issued a confirmation email) and requested bookings/orders become confirmed at the point at which the Maker accepts the booking (at which point both parties receive a confirmation email). If a booking is not confirmed or accepted for any reason, then no funds will be taken.

Prices for services must be clearly stated in pounds sterling and any other amounts due will only be payable by the customer if clearly and expressly stated in the listing.

Services must be provided appropriately with reasonable care and skill and conforming to the listing description.

You acknowledge that: we do not confirm the identity of Makers or vet them in any way; we do not verify the information contained in listings; we facilitate a marketplace between Makers and Customers, process payments and any refunds on behalf of Makers and provide confirmation emails and reminders.

We are not liable for the sale or supply of any services advertised on the platform.

You acknowledge that we are not responsible for the behaviour of our makers or users and cannot guarantee that any information provided by a maker or user is true and accurate and therefore you will not hold us liable in respect of any loss or damage arising from user behaviour. 

 

Acceptable use

You must not: damage or do anything that causes impairment to the platform; use the platform in any way that is unlawful or harmful; use the platform to spread malicious computer software of any kind; conduct any data collection, mining or scraping without our express written consent; interact with the platform using any automated means, except for the purpose of search engine indexing; use data collected for any kind of marketing.

 

Complaints & feedback

Your feedback is important to us, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. We will email you shortly after your course is due to take place, or your kit or gift has been delivered,  to request a review. Please let us know immediately (within 24 hours) of any issues or if the course did not go ahead as planned. 

 

Please note

All of the above terms and conditions apply as a condition of using the CraftCourses.com website whether to book a course, make enquiries or purchase a gift voucher, whether or not the participant is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.

 

These terms of service are to be used in conjunction with our privacy policy