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Terms of service

 

The aim of CraftCourses is to help people get creative and discover the joy of making and doing things. We assist the UK craft industry in one of its most noble and useful endeavours - the passing on of creative and technical skills and the practice of craftsmanship.

 

This website enables people to browse thousands of creative experiences, to contact the course organisers directly, and to post reviews of the courses they have undertaken. Bookings can be arranged directly with each Course Provider; payment may be made either directly with the Course Provider or via CraftCourses gift vouchers.

 

Gift vouchers

The CraftCourses.com site offers gift vouchers, which can be spent on any course promoted on the website.

Vouchers are available in any amount and are issued instantly upon purchase via email, with the option of adding a personalised greeting card and postal service. 

Vouchers are valid for 12 months, and when purchased the start date can be chosen up to 3 months in the future, so that special dates such as birthdays and anniversaries may be highlighted. Bookings must be made by the expiry date, though the actual course may take place later than this, and this is to be arranged directly with the chosen Course Provider.

For full gift voucher terms and conditions click here.

 

Course bookings

CraftCourses take no responsibility for bookings made and paid for directly with the Course Providers (not using CraftCourses gift vouchers). Students are bound by individual Course Providers’ own Cancellation and Refund policies. 

 

Safety & insurance

Course Providers are responsible for meeting the safety regulations and providing the appropriate insurance cover for their course/s; Craft Courses Ltd takes no responsibility for individual course providers who advertise on the site and does not provide any insurance cover or official safety advice or inspection.

 

Diversity and inclusivity policy

CraftCourses is committed to promoting creative learning and inclusive practices for all.

We believe that every individual using the CraftCourses platform as a student or a course provider should be treated with dignity and respect. We ask that all course providers using the platform provide a learning environment that is free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that course providers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Student reviews

Course reviews help others to gain an insight into what to expect from a creative experience. They help our artisan/tutors to gain recognition, feedback and testimony, which is invaluable in attracting new learners.

In posting a review on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

Course reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere. Whilst we monitor carefully the content posted, CraftCourses does not edit or control in advance, the reviews posted to this site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, we will not remove negative reviews at the demand of course providers without the consent of the reviewer. 

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.