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Terms of service for Course Providers

 

Welcome to the CraftCourses.com website terms and conditions.

The website’s aim is to assist the UK craft industry in one of its most noble and useful endeavours - the passing on of creative and technical skills and the practice of craftsmanship.

This website enables people to find details and information about creative, craft and artisan courses and workshops, to make direct contact with course tutors, centres and colleges (‘Course Providers’) and to post reviews of the courses they have undertaken.

 

Gift vouchers

The CraftCourses.com site offers gift vouchers, which are redeemable against all listed courses and therefore all course providers accept gift vouchers as a condition of using the site. Voucher holders must make a booking (directly with the Course Provider) using their voucher by the expiry date, though the actual course may take place later than this. We pay our Course Providers immediately upon confirmation that the course has taken place - we take a small commission on gift vouchers: 12% of the voucher plus VAT. For more information on how CraftCourses Gift Vouchers work please click here.

 

Safety & insurance

Course Providers are responsible for meeting the safety regulations and providing the appropriate insurance cover for their specific course/s; CraftCourses Ltd takes no responsibility for individual course providers who advertise on the site and do not provide any insurance cover or official safety advice or inspection – we advise all Course Providers to take professional advice.

 

Student reviews

Student reviews help Course Providers gain recognition, feedback and testimony, which is invaluable in attracting new students.

Student reviews posted on this Site are the sole property of CraftCourses.com and are not to be replicated elsewhere. Whilst we monitor the content posted, CraftCourses does not edit or control the student reviews posted to this Site. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. In very rare cases, students leave negative reviews expressing disappointment. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, please note that admin staff will not remove other negative reviews at the request of Course Providers without the consent of the student.

Course Providers have two weeks to respond to student reviews. In posting on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

 

Diversity and inclusivity policy

CraftCourses is committed to promoting creative learning and inclusive practices for all individuals.

We believe that every individual using the CraftCourses platform as a student or a course provider should be treated with dignity and respect. We ask that all course providers using the platform provide a learning environment that is free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that course providers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Free accounts and subscriptions

CraftCourses.com allows every UK based crafts tutor, centre, organisation or college to add one free course page on the site, with further course pages ("listings") available for £24 per year or £2.40 per month each.

The following rules apply to all information uploaded onto CraftCourses.com:

    • Information supplied must be true, accurate, current and complete.
    • Only photographs/images which belong to the course provider (or which they have authority to use) are permitted.
    • Each course page must hold the details of one type of creative course, with a specific price and length, though there may be multiple dates listed for courses that repeat throughout the year. 
    • To avoid confusion, course pages may not be used to advertise any other gift voucher scheme except the CraftCourses one.
    • All Course Providers registered with CraftCourses can log in any time to edit their course content online, upgrade, cancel or amend their subscription, view and download invoices, and log or claim payment on gift voucher bookings.
    • In order to maintain a positive service for all site users, active course providers are trusted to respond to messages about their course promptly (within 7 days). We will send reminders via phone and email in the event of unanswered messages but if we are unable to make contact with you, the associated course listing/s will be archived after 14 days. This is purely to avoid out of date course information resting on the site, but please do contact us at contact@craftcourses.com if you would like the course to be reinstated.
    • CraftCourses reserves the right to close or suspend accounts if our guidelines are infringed or if complaints are received. 
    • By submitting content to this Website you grant CraftCourses.com a nonexclusive, royalty-free, permanent, irrevocable right to use, reproduce, distribute, or publish the content in any media. You acknowledge that CraftCourses.com may choose to provide attribution of your comments or reviews at our discretion and has full rights to use this content in our marketing as appropriate.

 

API - automated content feed

We offer an API service to select partner organisations, which enables them to publish select information about the courses we promote. This is agreed on a case by case basis, and allows for our courses to be published more widely.

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content including student reviews posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.