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Terms of service for Tutors

Welcome to the CraftCourses.com website terms of service. These terms of service are to be used in conjunction with our terms and conditions for our gift vouchers and online booking platform, plus our privacy policy. Copies of each of these documents can be found in your account dashboard under ‘Site Info’.

 

About CraftCourses

Our company aim is to assist the UK craft industry in one of its most noble and useful endeavours - the passing on of creative and technical skills and the practice of craftsmanship.

This website enables people to find details and information about thousands of creative, craft and artisan courses and workshops as well as books and kits, to book or buy gift vouchers and to connect with potential tutors. We also collect reviews of the courses undertaken so that future students may gain a real taster of what the experience will offer and tutors can gain invaluable feedback.

 

Gift vouchers

CraftCourses gift vouchers are redeemable against any of the courses listed on our site. All tutors registered with us are required to accept gift vouchers as payment of course fees if requested by a student.

Important note: courses must be booked and the voucher code validated against the booking by the expiry date, though the actual course may take place later than this.

We pay tutors via BACS upon confirmation that the course has taken place, minus our commission of 12% of the voucher plus VAT.

For the full terms and conditions for CraftCourses gift vouchers including how to process them and how tutors get paid please click here.

 

Safety & insurance

Tutors are responsible for meeting the safety regulations and providing the appropriate insurance cover for their specific course/s; Craft Courses Ltd takes no responsibility for tutors or course organisers who advertise on the site and do not provide any insurance cover or official safety advice or inspection – we advise all tutors to take professional advice.

 

Student reviews

Student reviews help tutors gain recognition, feedback and testimony, which is invaluable in attracting new students.

Student reviews posted on our website are the sole property of CraftCourses.com and are not to be replicated elsewhere without expressed permission. Whilst we monitor the content posted, CraftCourses does not edit or control the student reviews posted. CraftCourses does nevertheless reserve the right for any reason in its sole discretion to remove without notice any Site Content. In very rare cases, students leave negative reviews expressing disappointment. Offensive and inappropriate comments will be removed, as will comments from those who have not actually been on the course in question. However, please note that we will not remove other negative reviews at the request of tutors without the consent of the student, which CraftCourses will seek directly. Students should not be approached directly by the tutor about their reviews instead tutors have two weeks to publicly respond to student reviews. In posting on CraftCourses.com you expressly agree not to post anything that is false, unlawful, misleading, defamatory or otherwise objectionable.

 

Diversity and inclusivity policy

CraftCourses is committed to promoting creative learning and inclusive practices for all individuals.

We believe that every individual using the CraftCourses platform as a student or a tutor should be treated with dignity and respect. We ask that all tutors using the platform provide a learning environment that is free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.

Where disability or physical challenges may be a barrier to participation, we ask that tutors make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.

 

Registering as a Tutor

CraftCourses.com offers every UK based creative tutor, centre, organisation or college the opportunity to register for a tutor account. The goal is to enable artists and craftspeople and those wishing to learn or experience creative practices to connect. Courses may be in-person, online, live-online or in kit/book form.

The following rules apply to all information uploaded onto CraftCourses.com:

    • Information supplied must be true, accurate, current and complete.
    • Fully booked dates should be removed
    • Students are to receive courteous, polite and helpful correspondence and the highest level of customer service from all tutors. This includes being gracious regarding reviews and when communicating about CraftCourses (and issues or concerns with CraftCourses should be raised only with us to maintain a professional service).
    • Only photographs/images which belong to the tutor (or which they have authority to use) are permitted.
    • Each course page must hold the details of one type of creative course, with a specific price and length, though there may be multiple dates listed for courses that repeat throughout the year. 
    • To avoid confusion, course pages may not be used to advertise any other gift voucher scheme except the CraftCourses one.
    • All tutors registered with CraftCourses can log in any time to edit their course content online, upgrade, cancel or amend their subscription, view and download invoices, and log or claim payment due on gift voucher bookings.
    • In order to maintain a positive service for all site users, tutors are trusted to respond promptly (within 7 days) to messages from students via the CraftCourses messaging system. We will send reminders via email and phone in the event of unanswered messages but if we are unable to make contact with you the associated course listing/s will be archived after 14 days. This is purely to avoid disappointed students and out of date course information resting on the site, but please do contact us at contact@craftcourses.com if you would like to discuss reinstating an archived course.
    • CraftCourses reserves the right to close or suspend accounts without notice if our guidelines or policies are infringed if complaints are received or if we have reason to believe a tutor to be unsuitable, unprofessional or providing poor service (teaching and customer service).
    • By submitting content to this website you grant CraftCourses.com a nonexclusive, royalty-free, permanent, irrevocable right to use, reproduce, distribute, or publish the content in any media. You acknowledge that CraftCourses.com may choose to provide attribution of your comments or reviews at our discretion and has full rights to use this content in our marketing as appropriate.

 

API - automated content feed

We offer an API service to select partner organisations, which enables them to publish select information about the courses we promote. This is agreed on a case by case basis and allows for our courses to be published more widely. Please contact us for more information.

 

Notice and take-down policy

CraftCourses.com operates on a "notice and takedown" basis. If you have any complaints or objections to material or content including student reviews posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

 

Please note

The above terms apply as a condition of using the CraftCourses platform and we reserve the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.