6 May 23'
"Sadly, I can't comment on the course content, as I had covid and chose to do the responsible thing and stay home. Unfortunately, the tutor would not let me move the dates to another course so I lost £170 (was attending with a friend who could not get there on her own). Be aware so the same thing doesn't happen to you. The lack of flexibility was very disappointing!"
Liz Wellby - Artist, Teacher & Maker responded:
"Hi Kate,
I am sad to have received your review and disappointed that you didn’t message me directly ahead of doing this, as your review doesn’t give a full picture of the situation.
I understand and appreciate your disappointment in not being able to attend a workshop that you’ve been looking forward to. I was also looking forward to working with you both.
The T & C you booked under are the most generous that CraftCourses offer, ie you may cancel and receive a full refund up to 2 weeks prior to the workshop date. There are other options that I may choose which are less generous, but I believe the 2 week cancellation policy is fair to both my customers and myself.
I received a message from your friend who was to come with you the evening before you were to attend, saying that you were unwell and could I swap the date of your workshop and that you were willing to pay a fee to achieve this.
It’s rare to have similar requests to yours, however, if there’s sufficient time for me to promote and fill the places, allowing me to move customers to a later date, then I am happy to do this. However, in your situation, with the request coming just the night before, this wasn’t possible. I also had 2 other people attending the workshop and I didn’t want to disappoint them, by cancelling the workshop.
Your friend was aware that I was happy for her to come along to the workshop, but she chose not to, therefore both booking fees were lost. May I add that the message conversation I had with your friend doesn’t wholly reflect your point of view.
I hope you understand that I run workshops as a business and not a hobby. When booking/accepting a workshop there has to be commitment on both sides and I don’t feel that you have fully taken into consideration my situation as the provider. I’m sorry that you aren’t happy with my decision.
Yours
Liz Wellby"