"Terrible service. Emails not answered. No contact phone number. Tried to cancel due to illness but was told no cancellations after 4 weeks... I only booked 3 weeks before! I was allowed to carry my money to another course but this was wrong because the course i had originally booked onto was cancelled anyway! I tried contacting to get my money back but as usual no reply!
This is no way to run an organisation. Disgusted, disgruntled never to be again customer. Bet I lose my £36.00"
Pink Blossom Crafts responded:
" Good Evening Elaine,
We are very sorry you are disappointed with the service you think we offer. We try very hard to provide a really personal touch, good quality teaching and experiences on all our workshops. You will see on Craft Courses we have a gold rating and are very close to receiving a platinum level for our courses and the amount of 5 star reviews we receive. We have many happy and returning customers that attend and book further workshops.
We do have a cancellation policy like many other businesses that does not allow you to cancel close to the workshop date. If we did not have this in place we would have people cancel on the day and lose money. As a small business this is not viable and would impact our ability to run further workshops."
"Loved the online workshop tonight. It was very informative and I feel like I learned alot. Sharon was so lovely and bubbly, she made everyone feel comfortable and made sure everyone knew what they were doing. I would definitely recommend this course. Lovely way to spend the evening.. Thanks so much. x"