Our mission is to help people get creative and discover the joy of making and doing things. We assist the UK art & craft industry in one of its most noble and useful endeavours; the passing on of creative and technical skills and the practice of craftsmanship.
1. Who are we
1.1 This Website (www.craftcourses.com) is provided by Craft Courses Limited, a company registered in Wales whose address is Glôg Balcon, Canolfan Hermon, Glôg, Sir Benfro, SA36 0DT. We can be contacted at contact@craftcourses.com or 01239 805080
2. What we do and use of the Website and platform
2.1 This Website (www.craftcourses.com) provides a platform where UK Makers can list creative workshops, courses and experiences (“Courses”) bookable by Customers and kits and handmade products (“Goods”) for sale. As the platform provider we facilitate contact and the buying and selling process between Customers and Makers; we do not buy or sell the Courses or Goods ourselves. We facilitate purchase of the Courses or Goods through the provision of the Website as a marketplace and through the provision of gift vouchers and payment services, administering refunds on behalf of Makers and Service Providers and providing interactive services through which You can chat with Makers and Service Providers and providing confirmation emails and reminders .
2.2 You may order Goods and Courses via the Website; subject to availability. The listings pages on the Website are maintained by the Makers and Service Providers; images and descriptions are used to illustrate the Courses and Goods on offer but may vary. The Goods and Courses (and the listing for them on the Website) are provided by Makers and Service Providers and Your contract for the provision of these Goods and Services is with the respective Maker and Service Provider. We are not liable for the sale or supply of any Courses or Goods advertised on the Website. Additional terms (including without limitation Participation Rules) may apply, and where applicable are set out [in the relevant Maker or Service Provider page on the Website] or via email confirmation of the order. Makers and Service Providers shall be responsible for the management of their listing and the terms of sale of their Courses or Goods and in making a purchase of the Courses or Goods, Customers will enter a contract with the Maker or Service Provider on those terms.
3. These Terms
3.1 These terms of use including documents referenced within them sets out the terms under which we offer the Website, platform and associated Services to Users (“the Agreement”). By browsing the Website or using the platform, you accept these terms of use in full. If you disagree with any part of these terms of use you must stop browsing the Website and not use the platform. You must be at least 18 years of age to use this platform as a Maker or as a Customer.
3.2 There are other terms that may be applicable to You in the browsing of the Website or use of the platform as a Maker, Service Provider or Customer: Our Privacy Policy : which sets out how we use your personal information;
Our Content Standards which sets out how users are expected to behave;
Our Terms for Services which sets out terms for the provision of Services that we provide;
Our Terms of Use for Service Providers & Makers, which sets out how this website may be used by Makers;
Our Messaging terms, which set out the terms for our messaging service;
3.3 In the event of conflict, the other terms shall take precedence over these terms of use.
3.4 Capitalised terms used in these Terms of Use are defined in the Glossary (Below).
4. Registration and use of credentials
4.1 If you choose, or are provided with, a user identification code, password or any other piece of information as part of the management of your account as a Customer or Maker or Service Provider, You must treat such information as confidential and not disclose it to any third party without authorisation by Us. You are responsible for all activities that occur under your user identification code, password or other information.
4.2 We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion You have failed to comply with any of the provisions of the Agreement.
4.3 If You know or suspect that anyone other than You knows your user identification code or password, you must promptly notify Us.
4.4 In registering for the Website: - You agree to provide true, accurate, current and complete information about Yourself (or where applicable, Your business) as requested in the registration form. You agree to maintain and promptly update this information to keep it true, accurate, current and complete. If You are registering as a business entity, you warrant that you have the authority to agree to the Agreement on behalf of the business; and You acknowledge and agree that We shall have the right to cancel your registration and/or refuse you access to the Website at any time , for any duration and for any reason without giving you any advance notice and We shall not be liable for any losses or damages whatsoever (other than losses or damages for death or physical injury arising out of Our negligence or the negligence of our employees) arising from your inability to access any of the part of the Website.
5. Bookings & orders:
5.1 You may use the Website to make bookings and orders for Courses or Goods provided by Makers and Service Providers. These may be made on an ‘instant’ or ‘on request’ basis and this is specified during purchase. Instant bookings/orders are confirmed immediately (and both Makers/Service Providers and Customers are issued a confirmation email) and requested bookings/orders become confirmed at the point at which the Maker/Service Provider accepts the booking (at which point both parties receive a confirmation email). If a booking is not confirmed or accepted for any reason, then no funds will be taken. On the instant option, the full fee will be taken when You checkout (via debit/credit card, PayPal or gift voucher or a combination) and the booking/order is confirmed via an email issued to the address You have specified during the checkout process. The ‘on-request’ model means that your payment will be ‘authorised’ by Your payment provider, but not captured until the Maker or Service Provider has accepted the order. This will take place within 72 hours, and you will receive an email confirmation of the Maker’s or Service Provider’s response. Until that point the funds may show as ‘pending’ on Your statement; and if the booking is not accepted no funds will be taken. The on-request option suits many of Our artisan Makers and Service Providers as it offers more flexibility and reflects the independent and bespoke nature of Our industry and Courses and Goods offered on the Website.
5.2 Throughout the booking process You may chat directly with the Maker or Service Provider to ask any questions you may have; the chat can be easily accessed via the listing page or any of the booking emails. Only once a booking or order is confirmed will the Maker or Service Provider receive more detailed contact information, to deliver your Course or Good efficiently.
6. Refunds & cancellations
6.1 If You wish to cancel a Course
6.1.1 Schedulable Course bookings (in-person and live online course bookings) may only be cancelled if they fall within the cancellation period of that Course, as stipulated by the Service Provider during the purchase and on each booking email – and in these cases a full refund will be issued without delay. Service Providers specify their chosen cancellation policy when publishing their listings and these policies exist to protect our Service Providers from late cancellations and no-shows. For example, a Course that requires a lot of preparation and prior investment usually requires a stricter cancellation policy than a short course that requires little preparation and can be cancelled at short notice.
6.1.2 If a refund is eligible, it will be processed on the same method used to make the original payment.
6.1.3 If payment was made in full or in part with a CraftCourses gift voucher, the gift voucher will be reactivated to use to book another course. If the expiry date is within 3 months, the gift voucher will automatically be extended for up to 3 months to ensure sufficient time for the gift voucher recipient to choose something else. Refunds can only be made to the person who made the booking and credited to the payment method used at payment.
6.1.4 Please note that cancellations or postponements outside of the cancellation window will be at the sole discretion of the Service Provider.
6.2 If a Service Provider cancels a Course
6.2.1 If the Service Provider needs to cancel a Course that You have booked attendance on at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns, you have these options: a. rearrange at a mutually convenient date; b. move onto a different course and c. receive a refund.
6.2.2 We regret that in the event of cancellation for any reason, We are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled Course.
6.3 Cancellation and Returns on Goods
6.3.1 If You wish to cancel Your order
6.3.2 In the unlikely event that You need to return or exchange your order for Goods You will need to send a return request to the Maker within 14 days of delivery and they will provide You with the necessary instructions to return it. The item must be returned in the same condition that it arrived in. The cost of the return postage is covered by You and proof of postage must be obtained.
6.3.3 The following items are not eligible for return:
- Custom or personalised orders, Perishable products (like food or flowers), Digital downloads, Intimate items (for health/hygiene reasons), Items on sale/offer.
6.4 While Makers are responsible for the quality of services and products provided, please refer all issues and complaints to Us and we will do our best to help.
7. Restrictions
7.1 Courses may be subject to certain requirements or restrictions specified by our Service Providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each requirement or restriction in respect of a Course are set out at the relevant Course page [and confirmation email]; please check carefully upon making the booking that the Course attendee complies with the requirements or restrictions specified. In order to avoid any confusion on the day it is always worth checking any dietary or other specific requirements or restrictions directly with the Service Provider in advance of the Course.
7.2 Please note that start times of courses must be strictly adhered to, as punctuality is important on courses where typically there is a project to make and complete within a defined time period. If you arrive after the start time, you cannot be guaranteed entry.
8. Safety & insurance
8.1 All our Makers and Service Providers are solely responsible for meeting the full health and safety regulations and providing the appropriate insurance cover for their Courses and Goods . We take no responsibility for individual Makers, or Service Providers or their suppliers who offer their Courses or Goods on the Website and do not provide any insurance cover, vetting or official safety advice, risk assessment or inspection.
9. User Content/Reviews
9.1 We may from time to time provide interactive services, permitting User Content to be uploaded by Users, such as reviews. Service reviews help share an insight into what to expect and assist our Makers and Service Providers to gain recognition, feedback, and valuable testimony on their Courses and Goods
9.2 Reviews must be honest, reasonable and genuine reviews of service provision. In uploading and posting User Content on the Website:
9.3.1 You must, where applicable, ensure that You, and where applicable, Your personnel, officers and representatives comply with the Content Standards;
9.3.2 In the event the User Content contains personal data, You are responsible for ensuring that You have all necessary appropriate consents and notices in place to enable such personal data to be shared via the Website and for its compliance with applicable data protection legislation, including without limitation the Data Protection Act 2018 and UK GDPR (“Data Protection Legislation”);
9.3.3 You warrant that the User Content and any and all material which you contribute to the Website complies with the Content Standards, any applicable Participation Rules and all applicable legislation, including without limitation, Data Protection Legislation and you will be liable to and indemnify Us for any breach of that warranty;
9.3.4 You agree that We have the right to disclose Your identity to any third party who is claiming that any User Content created or uploaded by You on the Website constitutes a violation of their intellectual property rights, or of their right to privacy;
9.3.5 Publication of any User Content will be at Our or Our licensees’ discretion. We shall be entitled to remove any User Content if, in Our opinion, the User Content does not comply with the Content Standards, any applicable Participation Rules and/or Data Protection Legislation;
9.3.6 You are solely responsible for securing and backing up your User Content;
9.3.7 You expressly agree not to post anything that is false, unlawful, misleading, insulting or otherwise objectionable.
9.4 Any User Content will be considered non-confidential and non-proprietary. You retain all of the ownership rights in Your User Content, but when you upload Your User Content to the Website, You grant to Us and other users of the Website:
9.4.1 a worldwide, non-exclusive, royalty-free, transferable licence for Us to use, reproduce, distribute, prepare derivative works of and display that User Content in connection with the Services provided by the Website and across different media including to promote the platform and the Website and for its wider business purposes forever; and
9.4.2 a worldwide, non-exclusive, royalty-free, transferable licence for other users to use that User Content for their purposes forever.
10. Diversity and inclusivity policy
10.1 At CraftCourses we believe that crafting and creativity are entirely universal and should be enjoyed by all! Creativity promotes wellbeing and drives personal development and needs to be accessible to everyone. CraftCourses is committed to promoting creative learning & craftsmanship and champions inclusive practices for all.
10.2 We believe that every individual using the CraftCourses platform as a Course participant or student, Customer, Service Provider or Maker should be treated with dignity and respect. We ask that all Makers and Service Providers using the platform provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.
10.3 Where disability or physical challenges may be a barrier to participation, We ask that Makers and Service Providers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.
11. Use and Misuse
11.1You may use the Website and platform only for lawful purposes and in compliance with the Content Standards. You may not use the Website or platform:
11.1.1 in any way that breaches any applicable local, national or international law or regulation;
11.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
11.1.3 for the purpose of harming or attempting to harm minors in any way;
11.1.4 to bully, insult, intimidate or humiliate any person;
11.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards and/or any applicable Participation Rules;
11.1.6 to conduct any data collection, mining or scraping without our express written consent;
11.1.7 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
11.1.8 interact with the platform using any automated means, except for the purpose of search engine indexing; or use data collected for any kind of marketing;
11.1.9 in any way that damages or causes impairment to the Website and/or Platform and You agree not to access without Our authority; and/or
11.1.10 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other malicious harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
11.1.11 to attack the Website or Platform via a denial-of-service attack or a distributed denial-of service attack.
11.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to access the Website or use the platform will cease immediately.
11.3 We do not guarantee that the Website will be secure or free from bugs or viruses.
11.4 You are responsible for configuring Your devices and software to access the Website. The Website is accessed via the public internet; You should use virus protection software.
11.5 You must not attempt to gain unauthorised access to the Website or platform, the server on which the Website is stored or any server, computer or database connected to the Website or platform.
11.6 . You agree not to copy any photographs or other material on the Website or Platform without Our permission.
12. Notice and take-down policy
12.1 CraftCourses.com operates on a "notice and takedown" basis. We are under no obligation to oversee, monitor or moderate any interactive services and do not monitor content posted on the Website, including without limitation User Content, and We do not edit or control in advance the Course or Goods pages or User Content posted to the Website. This information and these materials have not been verified or approved by Us and You acknowledge that we do not screen Makers, Service Providers, Customers or Users or the Course or Goods pages on the Website; the views expressed by other Users on the Website do not represent Our views or values. Accordingly, We expressly exclude liability for any loss or damage to You arising from the use of any interactive service by a User in contravention of Our Content Standards.
12.2 We nevertheless reserve the right for any reason in Our sole discretion to maintain the integrity of the interactive services and remove without notice any content posted on the Website. Offensive and inappropriate comments will be removed, as will comments that breach Our Content Standards, or from those who have not actually been on the course in question. However, We will not remove [otherwise legitimate] negative reviews at the demand of Makers or Service Providers without the consent of the reviewer and Makers or Service Providers should not approach Customers with requests in this regard . All concerns and issues should be communicated to Us.
12.3 If you have any complaints or objections to material or content posted on this Website, or if you believe that material or content posted on this Website infringes a copyright that You hold, please Contact Us immediately.
13. Linking
13.1 You may link to the Website home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.
13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
13.3 You must not establish a link to the Website or platform in any website that is not owned by You.
13.4 The Website or platform must not be framed on any other site, nor may you create a link to any part of the Website or platform, including, other than the Website’s home page.
13.5 We reserve the right to withdraw linking permission without notice.
13.6 The website in which you are linking must comply in all respects with the Content Standards.
13.7 If You wish to link to or make any use of content on the Website or platform other than that set out above, Our prior approval must be obtained.
13.8 We may have links to other websites. These links are provided for Your information only. Such links should not be interpreted as approval or endorsement by us of those linked websites or information You may obtain from them. We are not responsible for the contents, nor do we warrant the accuracy or reliability or availability of any linked website. We, to the extent permissible by law, exclude all liability which may arise from Your use or reliance on the information or contents contained in the linked site. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
14. Breach of these Terms
14.1 In the event We consider that a breach of any of the terms of the Agreement and/or any terms of the Participation Rules has occurred, We may take such action as We deem appropriate including all or any of the following actions:
14.1.1 immediate, temporary or permanent withdrawal of Your right to access and use the Website or platform;
14.1.2 immediate, temporary or permanent removal of any User Content uploaded to the Website;
14.1.3 issue of a warning to You;
14.1.4 institute legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
14.1.5 taking further legal action against You; and/or
14.1.6 disclosure of such information to law enforcement authorities as We reasonably feel is necessary or as required by law.
14.2 We exclude Our liability for all action We may take in response to any breach of the Agreement. The actions We may take are not limited to those described above, and We may take any other action We reasonably deem appropriate.
15. No Reliance
15.1 We do not guarantee that the Website, platform, the interactive services or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website or platform for business and/or operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
15.2 Although We make reasonable efforts to update the information given by Us on the Website, Makers and Service Providers are responsible for maintaining their own profiles and listing pages, accordingly We make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date. [The terms of contract with Makers and Service Providers will apply in the event of inconsistency or conflict with the content on the Website.]
15.3 Courses or Goods posted on the Website are subject to availability and may be subject to additional terms that may be adopted by Makers and/or Service Providers from time to time. When a Course or Good is applied for, or information is supplied by Makers and Service Providers or other organisations, we are an intermediary and not an agent. This information and/or materials, nor Makers or Service Providers are not verified and are not approved by Us. The views and values expressed by others on the Website may not represent Our views and values.
15.4 We shall endeavour to ensure successful delivery of a Course or Good by Makers and Service Providers but we cannot accept liability for the standard, quality or any other aspect of any vacancy, services or material supplied by the Maker or Service Provider or for any failure by a Service Provider to honour any course or offer of opportunity or to make available a specific event, opportunity or item of information as part of a Course.
16. Disclaimer
16.1 The Website, platform and the Services are provided “as is” and without any kind of warranty (whether express or implied). We do not warrant that the functions available on the Website will be uninterrupted or error free, that defects will be corrected, or that the Website that We make available is free of viruses or bugs. As the Website is connected to the internet, You should ensure that You use up to date anti virus software on the device that You use to access and use the Website.
16.2 You acknowledge that we do not screen Makers, Service Providers or Users. We make no representations or warranties concerning any content posted by Makers, Service Providers or Users or Customers through the Website. We are not responsible for the accuracy, copyright compliance, legality, or decency of content posted by Makers, Service Providers, Users or Customers that You access through the Website.
16.3 You acknowledge that We have no control over Goods or Courses presented by Makers or Service Providers and that purchases of Goods or Courses may be subject to additional terms, notified to you by the Maker or Service Provider.
17. Responsibility for loss or damage
17.1 We are responsible for loss or damage, subject to the below, for Our provision of the Website and Our Services. We take no responsibility for bookings made and paid for directly with Makers or Service Providers (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). Where Makers or Service Providers contract upon additional terms, those terms shall apply to Your relationship with them.
17.2 Whether You are a consumer or a business user:
17.2.1 We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
17.2.2 We exclude all implied conditions, warranties, representations or other terms that may apply to the Website, platform or Services.
17.2.3 We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: i) use of, or inability to use the Website, platform or Services or any part thereof; ii) use of or reliance on any content displayed on the Website or platform; or iii) any act or omission by any other user of the Website or platform.
17.2.4 We shall not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
17.2.5 If defective digital content that We have supplied, damages a device or digital content belonging to You and this is caused by Our failure to use reasonable care and skill, We will either repair the damage or pay You compensation. However, We will not be liable for damage that You could have avoided by ensuring that up-to-date anti virus software is use, or by following Our advice to apply an update offered to You free of charge or for damage that was caused by You failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us or content supplied by a third party.
17.2.6 To the extent permitted by law, We exclude all representations and warranties (whether express or implied by law), including the implied warranties as to satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not guarantee the timeliness, completeness or performance of the Website, Platform or Services or any of the content. While We try to ensure that all content provided by Us is correct at the time of publication no responsibility is accepted by or on behalf of Us for any errors, omissions or inaccurate content on the Website or Platform. Nothing in these terms limits or excludes Our liability for death or personal injury caused by Our proven negligence. Subject to this, We shall not be responsible for the following losses or damage (whether foreseen, foreseeable, known or otherwise): i) loss of data; ii) loss of revenue or anticipated profits; iii) loss of business; iv) loss of opportunity; v) loss of goodwill or injury to reputation; vi) losses suffered by third parties; or vii) any indirect, consequential, special or exemplary damages arising from the use of the Website or Platform regardless of the form of action.
18. Intellectual Property Rights
18.1 We are the owner or the licensee of all intellectual property rights in the Website , platform and in the material published on it, other than Your User Content. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, disassemble, reverse engineer, download, post, broadcast, transmit, make available to the public, otherwise use the Platform content in any way except for your own personal, non-commercial use. You have no intellectual property rights in, or to, the Platform other than the right to use it in accordance with the terms of the Agreement and any rights you have in your own User Content.
18.2 We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Website and platform and access our Services subject to your compliance with this Agreement. If You wish to use any content other than as permitted by the Agreement then You need a licence to do so and should Contact Us to discuss whether such a licence shall be granted or not, and if granted the terms of such licence.
19. Use of Personal Information
19.1 We process any personal data provided by You in accordance with Our privacy policy.
19.2 You should be aware that internet transmissions are never completely private or secure and that any message or information you send via the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
20. Termination
20.1 You may terminate your account on the Website at any time using the settings available to You in Your account.
20.2 We may terminate or suspend Your account and your access to the Website and platform should We have reason to believe You, Your User Content, or Your use of the Services violate Our terms. If We do, You do not have a contractual or legal right to continue to use the Website. We will ordinarily notify You that Your account has been terminated or suspended using the contact details within Your account, unless You’ve repeatedly violated Our terms or We have legal or regulatory reasons preventing Us from notifying You.
20.3 If You or We terminate your account on the Website, You may lose any information associated with Your account, including Your User Content and chat and order history.]
21. Complaints & feedback
21.1 While Makers and Service Providers are responsible for the quality of Goods and Courses provided your feedback is important to Us, so please bring any comments or issues to Our attention as soon as possible, so that We have a chance to put matters right. We will email You shortly after Your Course is due to take place, or Your Goods have been delivered, to request a review. Please let us know immediately (within 24 hours) of any issues or if the Course did not go ahead as planned.
22. Changes
22.1 We reserve the right to change these Terms of Use and any of the documents referred to in them in ways that are not substantially detrimental to You from time to time without reference to You or providing notice, although we shall endeavour to provide reasonable notice of material changes. You are advised to visit this page regularly to check the latest version of these Terms of Use. If You do not accept the notified changes, You should not access and use the Website. Access and use by You of the Website constitutes acceptance by you of the Terms of Use in force at the time of use.
22.2 We may update and change the Website from time to time to reflect changes to products or services offered, Our Users' needs, technical changes, changes to law or regulation, and/or Our business priorities. We shall use reasonable endeavours to provide reasonable notice of material changes.
23. General
23.1 If any of these Terms of Use are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
23.2 Any failure or delay by Us to exercise or enforce any right in these Terms of Use does not waive Our right to enforce that right.
23.3 We may transfer Our rights and obligations under these Terms of Use to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under the Agreement.
23.4 These Terms of Use do not create any agency, partnership, joint venture, employment, or franchisee relationship between You and Us.
23.5 This Agreement is between You and Us. No other person shall have any rights to enforce any of its terms.
23.6 No party shall be in breach of these Terms of Use nor liable for delay in performing, or failure to perform, any of its obligations under these Terms of Use if such delay or failure result from events, circumstances or causes beyond its reasonable control.
23.7 Any notices shall, unless otherwise expressly stated, be in writing and shall be given by sending the same by email or first-class post to the other party's address as may be designated in writing from time to time. Any notice sent by first class post shall be deemed (in the absence of evidence of early receipt) to have been delivered two days after dispatch. Any notice given by email shall be deemed to have been delivered on the next working day following transmission.
24. Jurisdiction and Governing law
24.1 The Website, Platform and associated Services are aimed at persons residing in the United Kingdom. We do not represent that content or services available on or through the Website or Platform is appropriate for use or available in other locations.
24.2 These Terms of Use and Your use of the Website and Platform shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in connection with all matters relating to these terms of use except that if you are consumer and a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
25. CraftCourses and digital VAT
CraftCourses collects and remits VAT on digital items purchased. If you sell digital items, buyers will be charged VAT. Examples of digital items include online, on-demand courses, Digital patterns, Downloadable PDFs. Sellers are not responsible for adding VAT to their digital listing prices; CraftCourses will take the VAT paid by the buyer and remit to the relevant tax authorities. If you have any questions regarding your tax liability on digital items that you sell, please contact your tax advisor. Digital VAT is applied to all listings within the category of “online on demand” (a digital file download). Buyers see the total price with VAT included on each product listing that applies, as well as in their basket, invoice, and purchase page.
26. Prohibited Items
1.1 This Website (www.craftcourses.com) is provided by Craft Courses Limited, a company registered in Wales whose address is Glôg Balcon, Canolfan Hermon, Glôg, Sir Benfro, SA36 0DT. We can be contacted at contact@craftcourses.com or 01239 805080
2. What we do and use of the Website and platform
2.1 This Website (www.craftcourses.com) provides a platform where UK Makers can list creative workshops, courses and experiences (“Courses”) bookable by Customers and kits and handmade products (“Goods”) for sale. As the platform provider we facilitate contact and the buying and selling process between Customers and Makers; we do not buy or sell the Courses or Goods ourselves. We facilitate purchase of the Courses or Goods through the provision of the Website as a marketplace and through the provision of gift vouchers and payment services, administering refunds on behalf of Makers and Service Providers and providing interactive services through which You can chat with Makers and Service Providers and providing confirmation emails and reminders .
2.2 You may order Goods and Courses via the Website; subject to availability. The listings pages on the Website are maintained by the Makers and Service Providers; images and descriptions are used to illustrate the Courses and Goods on offer but may vary. The Goods and Courses (and the listing for them on the Website) are provided by Makers and Service Providers and Your contract for the provision of these Goods and Services is with the respective Maker and Service Provider. We are not liable for the sale or supply of any Courses or Goods advertised on the Website. Additional terms (including without limitation Participation Rules) may apply, and where applicable are set out [in the relevant Maker or Service Provider page on the Website] or via email confirmation of the order. Makers and Service Providers shall be responsible for the management of their listing and the terms of sale of their Courses or Goods and in making a purchase of the Courses or Goods, Customers will enter a contract with the Maker or Service Provider on those terms.
3. These Terms
3.1 These terms of use including documents referenced within them sets out the terms under which we offer the Website, platform and associated Services to Users (“the Agreement”). By browsing the Website or using the platform, you accept these terms of use in full. If you disagree with any part of these terms of use you must stop browsing the Website and not use the platform. You must be at least 18 years of age to use this platform as a Maker or as a Customer.
3.2 There are other terms that may be applicable to You in the browsing of the Website or use of the platform as a Maker, Service Provider or Customer: Our Privacy Policy : which sets out how we use your personal information;
Our Content Standards which sets out how users are expected to behave;
Our Terms for Services which sets out terms for the provision of Services that we provide;
Our Terms of Use for Service Providers & Makers, which sets out how this website may be used by Makers;
Our Messaging terms, which set out the terms for our messaging service;
3.3 In the event of conflict, the other terms shall take precedence over these terms of use.
3.4 Capitalised terms used in these Terms of Use are defined in the Glossary (Below).
4. Registration and use of credentials
4.1 If you choose, or are provided with, a user identification code, password or any other piece of information as part of the management of your account as a Customer or Maker or Service Provider, You must treat such information as confidential and not disclose it to any third party without authorisation by Us. You are responsible for all activities that occur under your user identification code, password or other information.
4.2 We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time, if in Our reasonable opinion You have failed to comply with any of the provisions of the Agreement.
4.3 If You know or suspect that anyone other than You knows your user identification code or password, you must promptly notify Us.
4.4 In registering for the Website: - You agree to provide true, accurate, current and complete information about Yourself (or where applicable, Your business) as requested in the registration form. You agree to maintain and promptly update this information to keep it true, accurate, current and complete. If You are registering as a business entity, you warrant that you have the authority to agree to the Agreement on behalf of the business; and You acknowledge and agree that We shall have the right to cancel your registration and/or refuse you access to the Website at any time , for any duration and for any reason without giving you any advance notice and We shall not be liable for any losses or damages whatsoever (other than losses or damages for death or physical injury arising out of Our negligence or the negligence of our employees) arising from your inability to access any of the part of the Website.
5. Bookings & orders:
5.1 You may use the Website to make bookings and orders for Courses or Goods provided by Makers and Service Providers. These may be made on an ‘instant’ or ‘on request’ basis and this is specified during purchase. Instant bookings/orders are confirmed immediately (and both Makers/Service Providers and Customers are issued a confirmation email) and requested bookings/orders become confirmed at the point at which the Maker/Service Provider accepts the booking (at which point both parties receive a confirmation email). If a booking is not confirmed or accepted for any reason, then no funds will be taken. On the instant option, the full fee will be taken when You checkout (via debit/credit card, PayPal or gift voucher or a combination) and the booking/order is confirmed via an email issued to the address You have specified during the checkout process. The ‘on-request’ model means that your payment will be ‘authorised’ by Your payment provider, but not captured until the Maker or Service Provider has accepted the order. This will take place within 72 hours, and you will receive an email confirmation of the Maker’s or Service Provider’s response. Until that point the funds may show as ‘pending’ on Your statement; and if the booking is not accepted no funds will be taken. The on-request option suits many of Our artisan Makers and Service Providers as it offers more flexibility and reflects the independent and bespoke nature of Our industry and Courses and Goods offered on the Website.
5.2 Throughout the booking process You may chat directly with the Maker or Service Provider to ask any questions you may have; the chat can be easily accessed via the listing page or any of the booking emails. Only once a booking or order is confirmed will the Maker or Service Provider receive more detailed contact information, to deliver your Course or Good efficiently.
6. Refunds & cancellations
6.1 If You wish to cancel a Course
6.1.1 Schedulable Course bookings (in-person and live online course bookings) may only be cancelled if they fall within the cancellation period of that Course, as stipulated by the Service Provider during the purchase and on each booking email – and in these cases a full refund will be issued without delay. Service Providers specify their chosen cancellation policy when publishing their listings and these policies exist to protect our Service Providers from late cancellations and no-shows. For example, a Course that requires a lot of preparation and prior investment usually requires a stricter cancellation policy than a short course that requires little preparation and can be cancelled at short notice.
6.1.2 If a refund is eligible, it will be processed on the same method used to make the original payment.
6.1.3 If payment was made in full or in part with a CraftCourses gift voucher, the gift voucher will be reactivated to use to book another course. If the expiry date is within 3 months, the gift voucher will automatically be extended for up to 3 months to ensure sufficient time for the gift voucher recipient to choose something else. Refunds can only be made to the person who made the booking and credited to the payment method used at payment.
6.1.4 Please note that cancellations or postponements outside of the cancellation window will be at the sole discretion of the Service Provider.
6.2 If a Service Provider cancels a Course
6.2.1 If the Service Provider needs to cancel a Course that You have booked attendance on at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns, you have these options: a. rearrange at a mutually convenient date; b. move onto a different course and c. receive a refund.
6.2.2 We regret that in the event of cancellation for any reason, We are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled Course.
6.3 Cancellation and Returns on Goods
6.3.1 If You wish to cancel Your order
6.3.2 In the unlikely event that You need to return or exchange your order for Goods You will need to send a return request to the Maker within 14 days of delivery and they will provide You with the necessary instructions to return it. The item must be returned in the same condition that it arrived in. The cost of the return postage is covered by You and proof of postage must be obtained.
6.3.3 The following items are not eligible for return:
- Custom or personalised orders, Perishable products (like food or flowers), Digital downloads, Intimate items (for health/hygiene reasons), Items on sale/offer.
6.4 While Makers are responsible for the quality of services and products provided, please refer all issues and complaints to Us and we will do our best to help.
7. Restrictions
7.1 Courses may be subject to certain requirements or restrictions specified by our Service Providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each requirement or restriction in respect of a Course are set out at the relevant Course page [and confirmation email]; please check carefully upon making the booking that the Course attendee complies with the requirements or restrictions specified. In order to avoid any confusion on the day it is always worth checking any dietary or other specific requirements or restrictions directly with the Service Provider in advance of the Course.
7.2 Please note that start times of courses must be strictly adhered to, as punctuality is important on courses where typically there is a project to make and complete within a defined time period. If you arrive after the start time, you cannot be guaranteed entry.
8. Safety & insurance
8.1 All our Makers and Service Providers are solely responsible for meeting the full health and safety regulations and providing the appropriate insurance cover for their Courses and Goods . We take no responsibility for individual Makers, or Service Providers or their suppliers who offer their Courses or Goods on the Website and do not provide any insurance cover, vetting or official safety advice, risk assessment or inspection.
9. User Content/Reviews
9.1 We may from time to time provide interactive services, permitting User Content to be uploaded by Users, such as reviews. Service reviews help share an insight into what to expect and assist our Makers and Service Providers to gain recognition, feedback, and valuable testimony on their Courses and Goods
9.2 Reviews must be honest, reasonable and genuine reviews of service provision. In uploading and posting User Content on the Website:
9.3.1 You must, where applicable, ensure that You, and where applicable, Your personnel, officers and representatives comply with the Content Standards;
9.3.2 In the event the User Content contains personal data, You are responsible for ensuring that You have all necessary appropriate consents and notices in place to enable such personal data to be shared via the Website and for its compliance with applicable data protection legislation, including without limitation the Data Protection Act 2018 and UK GDPR (“Data Protection Legislation”);
9.3.3 You warrant that the User Content and any and all material which you contribute to the Website complies with the Content Standards, any applicable Participation Rules and all applicable legislation, including without limitation, Data Protection Legislation and you will be liable to and indemnify Us for any breach of that warranty;
9.3.4 You agree that We have the right to disclose Your identity to any third party who is claiming that any User Content created or uploaded by You on the Website constitutes a violation of their intellectual property rights, or of their right to privacy;
9.3.5 Publication of any User Content will be at Our or Our licensees’ discretion. We shall be entitled to remove any User Content if, in Our opinion, the User Content does not comply with the Content Standards, any applicable Participation Rules and/or Data Protection Legislation;
9.3.6 You are solely responsible for securing and backing up your User Content;
9.3.7 You expressly agree not to post anything that is false, unlawful, misleading, insulting or otherwise objectionable.
9.4 Any User Content will be considered non-confidential and non-proprietary. You retain all of the ownership rights in Your User Content, but when you upload Your User Content to the Website, You grant to Us and other users of the Website:
9.4.1 a worldwide, non-exclusive, royalty-free, transferable licence for Us to use, reproduce, distribute, prepare derivative works of and display that User Content in connection with the Services provided by the Website and across different media including to promote the platform and the Website and for its wider business purposes forever; and
9.4.2 a worldwide, non-exclusive, royalty-free, transferable licence for other users to use that User Content for their purposes forever.
10. Diversity and inclusivity policy
10.1 At CraftCourses we believe that crafting and creativity are entirely universal and should be enjoyed by all! Creativity promotes wellbeing and drives personal development and needs to be accessible to everyone. CraftCourses is committed to promoting creative learning & craftsmanship and champions inclusive practices for all.
10.2 We believe that every individual using the CraftCourses platform as a Course participant or student, Customer, Service Provider or Maker should be treated with dignity and respect. We ask that all Makers and Service Providers using the platform provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.
10.3 Where disability or physical challenges may be a barrier to participation, We ask that Makers and Service Providers make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.
11. Use and Misuse
11.1You may use the Website and platform only for lawful purposes and in compliance with the Content Standards. You may not use the Website or platform:
11.1.1 in any way that breaches any applicable local, national or international law or regulation;
11.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
11.1.3 for the purpose of harming or attempting to harm minors in any way;
11.1.4 to bully, insult, intimidate or humiliate any person;
11.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards and/or any applicable Participation Rules;
11.1.6 to conduct any data collection, mining or scraping without our express written consent;
11.1.7 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
11.1.8 interact with the platform using any automated means, except for the purpose of search engine indexing; or use data collected for any kind of marketing;
11.1.9 in any way that damages or causes impairment to the Website and/or Platform and You agree not to access without Our authority; and/or
11.1.10 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other malicious harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
11.1.11 to attack the Website or Platform via a denial-of-service attack or a distributed denial-of service attack.
11.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to access the Website or use the platform will cease immediately.
11.3 We do not guarantee that the Website will be secure or free from bugs or viruses.
11.4 You are responsible for configuring Your devices and software to access the Website. The Website is accessed via the public internet; You should use virus protection software.
11.5 You must not attempt to gain unauthorised access to the Website or platform, the server on which the Website is stored or any server, computer or database connected to the Website or platform.
11.6 . You agree not to copy any photographs or other material on the Website or Platform without Our permission.
12. Notice and take-down policy
12.1 CraftCourses.com operates on a "notice and takedown" basis. We are under no obligation to oversee, monitor or moderate any interactive services and do not monitor content posted on the Website, including without limitation User Content, and We do not edit or control in advance the Course or Goods pages or User Content posted to the Website. This information and these materials have not been verified or approved by Us and You acknowledge that we do not screen Makers, Service Providers, Customers or Users or the Course or Goods pages on the Website; the views expressed by other Users on the Website do not represent Our views or values. Accordingly, We expressly exclude liability for any loss or damage to You arising from the use of any interactive service by a User in contravention of Our Content Standards.
12.2 We nevertheless reserve the right for any reason in Our sole discretion to maintain the integrity of the interactive services and remove without notice any content posted on the Website. Offensive and inappropriate comments will be removed, as will comments that breach Our Content Standards, or from those who have not actually been on the course in question. However, We will not remove [otherwise legitimate] negative reviews at the demand of Makers or Service Providers without the consent of the reviewer and Makers or Service Providers should not approach Customers with requests in this regard . All concerns and issues should be communicated to Us.
12.3 If you have any complaints or objections to material or content posted on this Website, or if you believe that material or content posted on this Website infringes a copyright that You hold, please Contact Us immediately.
13. Linking
13.1 You may link to the Website home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.
13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
13.3 You must not establish a link to the Website or platform in any website that is not owned by You.
13.4 The Website or platform must not be framed on any other site, nor may you create a link to any part of the Website or platform, including, other than the Website’s home page.
13.5 We reserve the right to withdraw linking permission without notice.
13.6 The website in which you are linking must comply in all respects with the Content Standards.
13.7 If You wish to link to or make any use of content on the Website or platform other than that set out above, Our prior approval must be obtained.
13.8 We may have links to other websites. These links are provided for Your information only. Such links should not be interpreted as approval or endorsement by us of those linked websites or information You may obtain from them. We are not responsible for the contents, nor do we warrant the accuracy or reliability or availability of any linked website. We, to the extent permissible by law, exclude all liability which may arise from Your use or reliance on the information or contents contained in the linked site. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
14. Breach of these Terms
14.1 In the event We consider that a breach of any of the terms of the Agreement and/or any terms of the Participation Rules has occurred, We may take such action as We deem appropriate including all or any of the following actions:
14.1.1 immediate, temporary or permanent withdrawal of Your right to access and use the Website or platform;
14.1.2 immediate, temporary or permanent removal of any User Content uploaded to the Website;
14.1.3 issue of a warning to You;
14.1.4 institute legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
14.1.5 taking further legal action against You; and/or
14.1.6 disclosure of such information to law enforcement authorities as We reasonably feel is necessary or as required by law.
14.2 We exclude Our liability for all action We may take in response to any breach of the Agreement. The actions We may take are not limited to those described above, and We may take any other action We reasonably deem appropriate.
15. No Reliance
15.1 We do not guarantee that the Website, platform, the interactive services or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website or platform for business and/or operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
15.2 Although We make reasonable efforts to update the information given by Us on the Website, Makers and Service Providers are responsible for maintaining their own profiles and listing pages, accordingly We make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date. [The terms of contract with Makers and Service Providers will apply in the event of inconsistency or conflict with the content on the Website.]
15.3 Courses or Goods posted on the Website are subject to availability and may be subject to additional terms that may be adopted by Makers and/or Service Providers from time to time. When a Course or Good is applied for, or information is supplied by Makers and Service Providers or other organisations, we are an intermediary and not an agent. This information and/or materials, nor Makers or Service Providers are not verified and are not approved by Us. The views and values expressed by others on the Website may not represent Our views and values.
15.4 We shall endeavour to ensure successful delivery of a Course or Good by Makers and Service Providers but we cannot accept liability for the standard, quality or any other aspect of any vacancy, services or material supplied by the Maker or Service Provider or for any failure by a Service Provider to honour any course or offer of opportunity or to make available a specific event, opportunity or item of information as part of a Course.
16. Disclaimer
16.1 The Website, platform and the Services are provided “as is” and without any kind of warranty (whether express or implied). We do not warrant that the functions available on the Website will be uninterrupted or error free, that defects will be corrected, or that the Website that We make available is free of viruses or bugs. As the Website is connected to the internet, You should ensure that You use up to date anti virus software on the device that You use to access and use the Website.
16.2 You acknowledge that we do not screen Makers, Service Providers or Users. We make no representations or warranties concerning any content posted by Makers, Service Providers or Users or Customers through the Website. We are not responsible for the accuracy, copyright compliance, legality, or decency of content posted by Makers, Service Providers, Users or Customers that You access through the Website.
16.3 You acknowledge that We have no control over Goods or Courses presented by Makers or Service Providers and that purchases of Goods or Courses may be subject to additional terms, notified to you by the Maker or Service Provider.
17. Responsibility for loss or damage
17.1 We are responsible for loss or damage, subject to the below, for Our provision of the Website and Our Services. We take no responsibility for bookings made and paid for directly with Makers or Service Providers (not using CraftCourses gift vouchers or online booking on the CraftCourses.com site). Where Makers or Service Providers contract upon additional terms, those terms shall apply to Your relationship with them.
17.2 Whether You are a consumer or a business user:
17.2.1 We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
17.2.2 We exclude all implied conditions, warranties, representations or other terms that may apply to the Website, platform or Services.
17.2.3 We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: i) use of, or inability to use the Website, platform or Services or any part thereof; ii) use of or reliance on any content displayed on the Website or platform; or iii) any act or omission by any other user of the Website or platform.
17.2.4 We shall not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
17.2.5 If defective digital content that We have supplied, damages a device or digital content belonging to You and this is caused by Our failure to use reasonable care and skill, We will either repair the damage or pay You compensation. However, We will not be liable for damage that You could have avoided by ensuring that up-to-date anti virus software is use, or by following Our advice to apply an update offered to You free of charge or for damage that was caused by You failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us or content supplied by a third party.
17.2.6 To the extent permitted by law, We exclude all representations and warranties (whether express or implied by law), including the implied warranties as to satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not guarantee the timeliness, completeness or performance of the Website, Platform or Services or any of the content. While We try to ensure that all content provided by Us is correct at the time of publication no responsibility is accepted by or on behalf of Us for any errors, omissions or inaccurate content on the Website or Platform. Nothing in these terms limits or excludes Our liability for death or personal injury caused by Our proven negligence. Subject to this, We shall not be responsible for the following losses or damage (whether foreseen, foreseeable, known or otherwise): i) loss of data; ii) loss of revenue or anticipated profits; iii) loss of business; iv) loss of opportunity; v) loss of goodwill or injury to reputation; vi) losses suffered by third parties; or vii) any indirect, consequential, special or exemplary damages arising from the use of the Website or Platform regardless of the form of action.
18. Intellectual Property Rights
18.1 We are the owner or the licensee of all intellectual property rights in the Website , platform and in the material published on it, other than Your User Content. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, disassemble, reverse engineer, download, post, broadcast, transmit, make available to the public, otherwise use the Platform content in any way except for your own personal, non-commercial use. You have no intellectual property rights in, or to, the Platform other than the right to use it in accordance with the terms of the Agreement and any rights you have in your own User Content.
18.2 We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Website and platform and access our Services subject to your compliance with this Agreement. If You wish to use any content other than as permitted by the Agreement then You need a licence to do so and should Contact Us to discuss whether such a licence shall be granted or not, and if granted the terms of such licence.
19. Use of Personal Information
19.1 We process any personal data provided by You in accordance with Our privacy policy.
19.2 You should be aware that internet transmissions are never completely private or secure and that any message or information you send via the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
20. Termination
20.1 You may terminate your account on the Website at any time using the settings available to You in Your account.
20.2 We may terminate or suspend Your account and your access to the Website and platform should We have reason to believe You, Your User Content, or Your use of the Services violate Our terms. If We do, You do not have a contractual or legal right to continue to use the Website. We will ordinarily notify You that Your account has been terminated or suspended using the contact details within Your account, unless You’ve repeatedly violated Our terms or We have legal or regulatory reasons preventing Us from notifying You.
20.3 If You or We terminate your account on the Website, You may lose any information associated with Your account, including Your User Content and chat and order history.]
21. Complaints & feedback
21.1 While Makers and Service Providers are responsible for the quality of Goods and Courses provided your feedback is important to Us, so please bring any comments or issues to Our attention as soon as possible, so that We have a chance to put matters right. We will email You shortly after Your Course is due to take place, or Your Goods have been delivered, to request a review. Please let us know immediately (within 24 hours) of any issues or if the Course did not go ahead as planned.
22. Changes
22.1 We reserve the right to change these Terms of Use and any of the documents referred to in them in ways that are not substantially detrimental to You from time to time without reference to You or providing notice, although we shall endeavour to provide reasonable notice of material changes. You are advised to visit this page regularly to check the latest version of these Terms of Use. If You do not accept the notified changes, You should not access and use the Website. Access and use by You of the Website constitutes acceptance by you of the Terms of Use in force at the time of use.
22.2 We may update and change the Website from time to time to reflect changes to products or services offered, Our Users' needs, technical changes, changes to law or regulation, and/or Our business priorities. We shall use reasonable endeavours to provide reasonable notice of material changes.
23. General
23.1 If any of these Terms of Use are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
23.2 Any failure or delay by Us to exercise or enforce any right in these Terms of Use does not waive Our right to enforce that right.
23.3 We may transfer Our rights and obligations under these Terms of Use to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under the Agreement.
23.4 These Terms of Use do not create any agency, partnership, joint venture, employment, or franchisee relationship between You and Us.
23.5 This Agreement is between You and Us. No other person shall have any rights to enforce any of its terms.
23.6 No party shall be in breach of these Terms of Use nor liable for delay in performing, or failure to perform, any of its obligations under these Terms of Use if such delay or failure result from events, circumstances or causes beyond its reasonable control.
23.7 Any notices shall, unless otherwise expressly stated, be in writing and shall be given by sending the same by email or first-class post to the other party's address as may be designated in writing from time to time. Any notice sent by first class post shall be deemed (in the absence of evidence of early receipt) to have been delivered two days after dispatch. Any notice given by email shall be deemed to have been delivered on the next working day following transmission.
24. Jurisdiction and Governing law
24.1 The Website, Platform and associated Services are aimed at persons residing in the United Kingdom. We do not represent that content or services available on or through the Website or Platform is appropriate for use or available in other locations.
24.2 These Terms of Use and Your use of the Website and Platform shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in connection with all matters relating to these terms of use except that if you are consumer and a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
25. CraftCourses and digital VAT
CraftCourses collects and remits VAT on digital items purchased. If you sell digital items, buyers will be charged VAT. Examples of digital items include online, on-demand courses, Digital patterns, Downloadable PDFs. Sellers are not responsible for adding VAT to their digital listing prices; CraftCourses will take the VAT paid by the buyer and remit to the relevant tax authorities. If you have any questions regarding your tax liability on digital items that you sell, please contact your tax advisor. Digital VAT is applied to all listings within the category of “online on demand” (a digital file download). Buyers see the total price with VAT included on each product listing that applies, as well as in their basket, invoice, and purchase page.
26. Prohibited Items
We have a zero tolerance policy for items which promote, support or glorify hatred, those that promote, support or glorify violence, or are unlawful. Sellers deemed to violate this policy can be subject to immediate account suspension or termination, in accordance with these terms.
Certain products may contain items restricted by law and the Maker/Service Provider may need to undertake additional verification checks in order to supply these goods to you and /or make delivery.
27. Glossary
27.1 When We refer to:
“Participation Rules” We mean the terms of provision of the Goods or Courses that a Maker or Service Provider may specify.
‘Website’ We mean www.craftcourses.com.
‘Makers’ or ‘Service Providers’ We mean the 6000+ artisans and tutors who offer Courses or Goods on this Website.
‘You’, ‘Customers’, or ‘Users’ we refer to those browsing the Website, using the platform and those seeking to access Our Services and the services of our Makers and Service Providers (as applicable) by booking a Course or ordering a Good.
‘We’, ‘Us’, ‘Our’ We mean Craft Courses Ltd.
‘Goods’ We mean the goods, including without limitation books, kits and handmade products offered for sale by Makers via the Website.
‘Courses’ We mean the creative workshops, courses and experiences offered for participation by Service Providers via the Website.
‘Services’ We mean those services provided by Us via the Website, included but not limited to the provision of interactive services, gift vouchers or payment services to facilitate Your use of the Website and purchase Courses and Goods.
‘User Content’ We mean any material that You upload to the Website.
‘Intellectual Property Rights’ We mean copyright, patents, rights in inventions, rights in confidential information, Know-how, trade secrets, trademarks, service marks, trade names, design rights, rights in get-up, data-base rights, rights in data, semi-conductor chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever existing
28. Please note
28.1 All of the above terms and conditions apply as a condition of using the Website whether to book a Course, make enquiries or purchase Goods or a gift voucher, whether or not the User or participant is the original purchaser.
27.1 When We refer to:
“Participation Rules” We mean the terms of provision of the Goods or Courses that a Maker or Service Provider may specify.
‘Website’ We mean www.craftcourses.com.
‘Makers’ or ‘Service Providers’ We mean the 6000+ artisans and tutors who offer Courses or Goods on this Website.
‘You’, ‘Customers’, or ‘Users’ we refer to those browsing the Website, using the platform and those seeking to access Our Services and the services of our Makers and Service Providers (as applicable) by booking a Course or ordering a Good.
‘We’, ‘Us’, ‘Our’ We mean Craft Courses Ltd.
‘Goods’ We mean the goods, including without limitation books, kits and handmade products offered for sale by Makers via the Website.
‘Courses’ We mean the creative workshops, courses and experiences offered for participation by Service Providers via the Website.
‘Services’ We mean those services provided by Us via the Website, included but not limited to the provision of interactive services, gift vouchers or payment services to facilitate Your use of the Website and purchase Courses and Goods.
‘User Content’ We mean any material that You upload to the Website.
‘Intellectual Property Rights’ We mean copyright, patents, rights in inventions, rights in confidential information, Know-how, trade secrets, trademarks, service marks, trade names, design rights, rights in get-up, data-base rights, rights in data, semi-conductor chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case: (i) whether registered or not, (ii) including any applications to protect or register such rights, (iii) including all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future and (v) wherever existing
28. Please note
28.1 All of the above terms and conditions apply as a condition of using the Website whether to book a Course, make enquiries or purchase Goods or a gift voucher, whether or not the User or participant is the original purchaser.