Since there are no longer any restriction or official guidelines related to Covid-19, we can no longer treat this as a valid reason to accept cancellations and re-scheduling.

We have an obligation to our tutors (who are largely small independent craftspeople and artists) to protect them from lost income due to the last minute cancellations and this is precisely what the cancellation policy is for - it also protects anyone booking a course as they will be able to seek a refund from us in the event that their course is cancelled.

The cancellation policy on your booking is clearly stated at check-out and in your confirmation emails. If you have created a CraftCourses account it will also be noted in there.

As with any illness, we are unable to advise on whether students are able to attend courses or not whether this be Covid-19, an injury or any other health issue; this may be discussed directly with your tutor however.

If your course is cancelled for any reason, you have 3 options:

Postpone the course to a mutually agreed date with the tutor
Receive a credit voucher from CraftCourses to spend on any other course or kit
Receive a full refund

Please note:

If you booked the course with a CraftCourses gift voucher then the expiry date will be automatically extended by 3 months if the voucher has to be unhooked from that course.

Frequently asked questions