28 Feb 24'
"Really looking forward to doing this course but due to family circumstances were unable to attend. Notified the organisers who pointed out that course cost would be lost for any cancellations within four weeks of the start. Disappointed they didn't even offer an alternative date so we could attend later."
Rix & Co Rocking Horses Ltd responded:
"We were truly sorry that you couldn't attend this course. Our goal is always to have happy and satisfied customers and we make every accommodation we can to ensure that this is the case.
Our courses require significant preparation and prior investment.
We have a limited number of places available and when a course is full, such as this was, we have to turn away potential bookings. We know from experience that we require at least 4 weeks to have a hope of filling any cancelled / re-scheduled bookings.
With such short notice, we felt that the offer of other attendees coming in your place was the fairest option we could reasonably suggest.
Regards,
Maggie "