Buy a Gift Voucher

Gift voucher terms and conditions

Our gift vouchers can be redeemed against any of the thousands of creative experiences listed on CraftCourses, making a unique & memorable gift!

 

About CraftCourses gift vouchers

The vouchers are valid for 12 months from the start date and available to buy in any amount (min £10). Vouchers are issued immediately online & sent via email. You can add the name of the recipient to the voucher, as well as choose the start date up to 3 months into the future (such as their birthday). We also offer bespoke, personalised gift cards*, which you can select from the options whilst completing a gift voucher order and you can choose whether to have this posted to yourself or directly to the gift voucher recipient.

*additional cost

 

Spending the vouchers

Each voucher contains a unique 8-digit code which is used to verify the voucher value and make a booking. 

Using your voucher to book a course is very easy and there are two ways that you can use it:

  1. If the course you wish to book has a 'Make a booking request' button on the course listing all you need to do is follow the steps to make a booking request and you will be asked to input your 8 digit voucher code at the payment step. Any change will be returned to you as a new voucher when the booking is accepted by the tutor, or if the voucher is for less than the cost of the course you can make up the difference by card.
  2. If the course is not available to book online simply contact the tutor directly via the 'Ask a question' button on the course listing to enquire/book a date. You will need to provide your 8-digit voucher code to the tutor at the time of booking. If the course fee is higher than the value of the original voucher, you will need to pay the difference directly to the tutor. If the course is less than the value of the voucher, please see the section below on ‘splitting vouchers’. Once the code has been given, your voucher is effectively ‘spent’ and your contract is now with the Tutor and subject to their cancellation terms and conditions.

 

Splitting vouchers

If the course fee is lower than the voucher value, your gift vouchers can be easily 'split' into any increment ending in a 0 or 5 (minimum £10). Tutors cannot give 'change' on vouchers so if the voucher is going to be spent on more than one course then please contact us on contact@craftcourses.com with the voucher code and the required breakdown and we will send you new voucher codes for the new amounts.

 

Voucher receipt

An invoice confirming the details of the purchase will also be issued by email. We cannot provide a VAT receipt as we do not collect VAT for workshops as these are run by third party tutors.

 

Vouchers sent by post inside a gift

You may opt to have your voucher(s) printed and posted first class inside one of our gift cards, to which you can add a personal greeting, for an additional fee!

We offer a choice of artist designed cards, each of which fold neatly to enclose the voucher inside a pouch inside the card. You can opt to have the voucher posted direct to the recipient, or sent to yourself, in which case we place the voucher, card and envelope inside a second envelope, so that you can present it nicely when you give it as a gift.

Gift cards are printed and posted within 2 working days via first class Royal Mail.

The envelopes are hand stamped and everything is fully compostable and plastic free!

 

Vouchers issued via email

All gift vouchers are automatically issued online and via email. These are complimentary as part of all CraftCourses gift voucher purchases and can include the recipient’s name (optional) as well as the chosen start date, expiry date and amount. You can print out the voucher to give to the recipient in person (they are designed to be easily printed on A4 and folded to form a voucher) or alternatively you can forward the voucher on via email.

 

Validity

CraftCourses gift vouchers are valid for 12 months from the start date of the voucher (you can choose the exact start date up to 3 months in advance) with the start and expiry dates stated on the voucher. Bookings must be made using your voucher code before this expiry date (the course may take place after the expiry date) or the voucher will no longer be valid.

 

Course availability and tutors

All courses are offered subject to availability and places on specific courses are not guaranteed when you purchase a gift voucher - bookings must be agreed directly with each tutor. The vouchers are not sold for any specific course, they are generic vouchers offering the choice of thousands of creative workshops across the UK (all of the courses available on our site). Our tutors are often individual craftspeople and artisans and the courses are therefore bespoke and offered in limited numbers.

CraftCourses’ tutors include many of the UK’s best craftspeople and artists. New tutors are always signing up and occasionally a tutor withdraws for retirement, ill health or other reasons beyond our control, or may stop running specific courses. If your preferred tutor or course is unavailable, you can choose any other workshop to redeem your voucher. 

Please book as early as possible to avoid disappointment. 

 

Cancellations

If you have confirmed a booking directly with a tutor you are bound by their terms and conditions regarding cancellations or changes. If you need to change a date after booking, you may be able to agree a new one at the discretion of the tutor. Tutors are generally happy to take on reasonable requests if at all possible.

If you have made a booking via the CraftCourses platform using one of our vouchers (you will have received a booking confirmation from CraftCourses via email) you can cancel your booking for a refund up to 14 days before the course is due to take place. Your gift voucher will be released back to you so that you can use it to book another course on CraftCourses.com

Sometimes the tutor may need to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. Therefore, we recommend that you contact the tutor the day before the course to check. We regret that in the event of cancellation, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

 

Restrictions

Certain courses are subject to certain requirements specified by our providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements. 

 

Theft 

Vouchers must be kept safely and securely. CraftCourses will take no responsibility for any loss you may incur as a result of theft, impersonation or identity fraud. We may be able to cancel and re-issue vouchers that have been stolen, as long as they have not yet been used, so if this has happened to you please get in touch contact@craftcourses.com  

 

Refunds

Refunds will only be made on unused and un-verified vouchers bought directly from and issued by CraftCourses within 14 days of purchase. Refunds can only be made to the person who purchased the voucher and credited to the same credit or debit card or PayPal account used for payment. Qualifying refunds will be made for the full value of the gift voucher excluding any payment made for a physical gift card and postage.

 

Course pricing

The course information on CraftCourses is updated regularly by tutors. All content including prices is subject to change.

  

Safety & insurance

Tutors are solely responsible for meeting the safety regulations and providing the appropriate insurance cover for their course(s); Craft Courses Limited takes no responsibility for individual tutors who advertise on the site and does not provide any insurance cover or official safety advice or inspection.

If you are concerned about the safety or practice of any of the tutors promoting their courses on our website, please let us know.

 

Complaints & feedback

Your feedback on the vouchers is welcome, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. If your issue is with the course or tutor (rather than the voucher process) please take this up with the tutor on the day, as course content and structure is largely beyond our control. However, if you are unable to resolve any issues directly with the tutor please let us know so that we can also look into it.

 

Please note

The above terms and conditions apply as a condition of purchasing and/or using any voucher, whether or not the voucher holder is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with British law.