Gift voucher terms and conditions

Our gift vouchers can be redeemed against any of the courses, live online classes, kits, handmade gifts & online workshops offered by thousands of UK makers. They make a unique & memorable experience gift! The vouchers are issued instantly, valid for one year and can be printed and placed in personalised gift cards sent by post (optional).

 

About CraftCourses gift vouchers

The vouchers are valid for 12 months from the start date and available to buy in any amount (min £10). Vouchers are issued immediately online & sent via email. You can add the name of the recipient to the voucher, as well as choose the start date up to 3 months into the future (such as their birthday, anniversary or Christmas Day). We also offer bespoke, personalised gift cards, which you can opt to add to your gift voucher order and include a personalised printed greeting inside the card. These can be posted to yourself to give to them personally (including a fresh envelope) or posted directly to the gift voucher recipient.

 

Spending the vouchers

Using your voucher is very easy, you simply choose the course, kit or handmade item and add the 8 character voucher code at checkout! Any 'change' due will be returned to you as a new voucher . If the voucher is for less than the cost of the course you can make up the difference by card.

 

Vouchers issued via email

All gift vouchers are automatically issued online and via email. These are complimentary as part of all CraftCourses gift voucher purchases and can include the recipient’s name (optional) as well as the chosen start date, expiry date and amount. You can print out the voucher to give to the recipient in person (they are designed to be easily printed on A4 and folded to form a voucher) or alternatively you can forward the voucher on via email.

 

Voucher receipt

An invoice confirming the details of the purchase is also issued instantly by email. 

 

Vouchers sent by post inside a gift card

Your voucher(s) can be printed and posted out first class Royal Mail for an additional fee of £4.80.

The voucher will be placed inside a beautifully presented gift card (pouch) and a personal message from you will be printed on the inside of the card.

Each of our artist-designed gift cards fold neatly to enclose the voucher inside a pouch inside the card. You can opt to have the voucher posted direct to the recipient, or sent to yourself, in which case we place the voucher, card and envelope inside a second envelope, so that you can present it nicely when you give it as a gift.

Gift cards are printed and posted within 2 working days via first class Royal Mail.

The envelopes are hand stamped and everything is fully compostable and plastic free!

 

Validity

CraftCourses gift vouchers are valid for 12 months from the start date of the voucher (you can choose the exact start date up to 3 months in advance) with the start and expiry dates stated on the voucher. Bookings/orders must be made before this expiry date (though the course may take place after the expiry date).

 

Course & product availability

The vouchers are not sold for any specific course, kit or product, they are generic vouchers offering the choice of thousands of creative workshops, kits and handmade products across the UK (anything available on our site). All courses are offered subject to availability and places on specific courses or purchases of specific products are not guaranteed when you purchase a gift voucher. Our makers are mostly independent artisans and craftspeople the courses and products are therefore bespoke and offered in limited numbers.

CraftCourses promotes thousands of the UK’s best craftspeople and artists. New makers are signing up every single day and occasionally a maker withdraws for retirement, ill health or other reasons beyond our control, or may stop running specific courses. 

Please book as early as possible to avoid disappointment. 

 

Cancellations

If you need to change a date after booking, you may be able to agree a new one with the maker. Makers are generally happy to take on reasonable requests if at all possible.

If you have made a booking via the CraftCourses platform using one of our vouchers (you will have received a booking confirmation from CraftCourses via email) you can unhook your voucher from the booking up to 14 days before the course is due to take place if your course is on the Easy tier, 30 days if your course is on the Medium tier and 45 days if your course is on the Strict tier. Your gift voucher will be released back to you so that you can use it to book another course on CraftCourses.com

Sometimes the maker may need to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. Therefore, we recommend that you contact the maker the day before the course to check. We regret that in the event of cancellation, CraftCourses is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

 

Restrictions

Certain courses are subject to certain requirements specified by our providers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements. 

 

Theft 

Vouchers must be kept safely and securely. CraftCourses will take no responsibility for any loss you may incur as a result of theft, impersonation or identity fraud. We may be able to cancel and re-issue vouchers that have been stolen, as long as they have not yet been used, so if this has happened to you please get in touch contact@craftcourses.com   

 

Refunds

Refunds will only be made on unused and un-verified vouchers bought directly from and issued by CraftCourses within 14 days of purchase. Refunds can only be made to the person who purchased the voucher and credited to the same credit or debit card or PayPal account used for payment. Qualifying refunds will be made for the full value of the gift voucher excluding any payment made for a physical gift card and postage.

 

Listings & pricing

The course, kit & handmade product information on CraftCourses is updated regularly by makers. All content including prices is subject to change.

  

Safety & insurance

Makers are solely responsible for meeting the safety regulations and providing the appropriate insurance cover for their course(s) and products; Craft Courses Limited takes no responsibility for individual makers who advertise on the site and does not provide any insurance cover or official safety advice or inspection.

If you are concerned about the safety or practice of any of the makers promoting their courses on our website, please let us know.

 

Complaints & feedback

Your feedback is welcome, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. If your issue is with the course or maker (rather than the voucher process) please take this up with the maker on the day, as course content and structure is beyond our control. However, if you are unable to resolve any issues directly with the maker please let us know so that we can also look into it.

 

Please note

The above terms and conditions apply as a condition of purchasing and/or using any voucher, whether or not the voucher holder is the original purchaser. CraftCourses reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your stay rights as a consumer, and are governed by and in accordance with British law.