Last updated July 2022
Contact & communication
We collect and store the information you provide when you register with us, sign up to our newsletters, proceed through the booking and ordering process, enquire about courses or products, purchase gift vouchers, post reviews or join us as a Maker or Customer.
Any messages submitted for the attention of makers are sent directly to them via our messaging system and we keep a copy, which can be seen as a full conversation thread. This is done for the purpose of makers and customers being able to communicate easily and quickly and we do not automatically pass customer's contact details on to makers (or vice versa). Conversations conducted via our messaging system may be monitored for quality and compliance purposes, as well as the detection of spam or any other inappropriate content. CraftCourses.com may use contact details to assist with customer services as required.
Your details will only be shared when specifically required for the purpose of fulfilling a confirmed order or booking with a Maker.
Anyone who has opted to receive our newsletters can easily unsubscribe at any time.
**We will never sell your data.**
We keep your personal information until it is no longer required or has no use, as detailed in the Data Protection Act 2018.
Our email newsletters informs subscribers about our courses, products and services. You can subscribe here if you are a student or in your account dashboard if you are a tutor/maker. Some subscriptions may be manually processed through prior written agreement with the user. If you no longer wish to receive our email newsletter, you can use the unsubscribe link in the footer of any of the newsletters at any time.
You may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please use the contact page of this website.
Emails sent by this website or its owners may contain tracking facilities. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Tracked activity may include the opening and forwarding of emails, the clicking of links within the email, and the times, dates and frequency of activity; note that this is not a comprehensive list. This information is used to refine future email campaigns and provide subscribers with more relevant content based around their activity.
Cookies are small files saved to your computer’s hard drive that track, save and store information about your use of a website. This allows the website, through its server, to provide you with a tailored experience.
If you wish to deny the use and saving of cookies onto your computer, use your web browser’s security settings to block all cookies from this website and its external serving vendors.
- Store information regarding whether you’re logged into the system
- Store your preferences for using the site
- Protect against various third-party attacks
Where possible, cookie data is stored encrypted and sent over an encrypted connection.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links (such as on Google, where paid-for listings are marked by an “Ad”) or other advertising. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
The essential cookies we use are:
- __stripe_mid, __stripe_sid - used to protect the user against fraudulent activity
- _craftcourses_session, __secure-cc-session - allows you to process bookings and orders securely and efficiently. e.g. will save a basket if you are signed in to the site
- XSRF-TOKEN - protects the user against various third-party attacks
The analytical cookies we use are:
- _ga, _gid - used for Google Analytics, a common web measurement tool to see how users interact with our site
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
This website and its owners do not commonly ask and cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.
This website may contain adverts for craft suppliers and creative tutors. Clicking on any such adverts will send you to the tutor or advertiser’s website. We do not send any additional information from our system with the redirect.
Some details are shared with our payment integrations when purchasing courses, products, gift vouchers or subscriptions or when claiming payment from us for a booking or order. Payment details are transferred securely (encrypted within PayPal, Stripe, Braintree & Transferwise) and not stored on our systems.
Social media platforms
Communication, engagement and actions on external social media platforms that this website and its owners participate on are subject to the terms and conditions and the privacy policies of each social media platform respectively. This website nor its owners commonly ask for personal or sensitive information through social media platforms; if you wish to discuss sensitive details, contact us by telephone or email.
Craft Courses Ltd may use social sharing buttons which share content directly from our web pages to a social media platform. You use such social sharing buttons at your own discretion; note that the social media platform may track and save your request to share a web page through your social media platform account.
Shortened links in social media
This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy web addresses (‘URLs’). This is an example: http:// bit.ly/2u159OK.
You are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by www.craftcourses.com. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
CraftCourses reserves the right to change this policy from time to time without reference to customers or notice.