Online bookings and gift vouchers: everything tutors need to know
What are the benefits of CraftCourses Online Bookings and Gift Vouchers?
Benefits to tutors:
Introduces thousands of new people into creative learning
Gift vouchers are especially good for those who may not have had the time or money otherwise
No subscription required – all listings are free – only pay commission when you confirm a booking.
A great marketing tool to find new students for your courses
Accessible and easy to manage
CraftCourses provide the booking and payment facilities
A positive introduction to your creative workshops – potential longer-term students
Benefits to our mutual customers:
Booking requests can be made easily online at any time
Instant bookings can take place quickly online
Confidence in booking through CraftCourses – trust us to look after their booking
Can be purchased in any amount
Flexibility and choice - redeemable against any of the courses we list
Confidence that the recipient will have choice and time to find something suitable
Amazing present for anyone creative, or who wants to be (good for the soul)!
Benefits to CraftCourses.com:
Provides us with an instant online purchase option (something we know is increasing in demand)
Great solution for those looking for an unusual gift but who want to offer choice
Commissions help us to fund our marketing activity to find new students, continuously improve our service and encourage more people in the pursuit of craftsmanship.
Important information about Online Bookings:
Offering your craft courses via online booking is optional and you have the choice of accepting instant book or booking request options. You will need to contact our team by emailing firstname.lastname@example.org if you are interested in providing students with online booking options. We will be able to activate this functionality for you, which you will then need to validate by accepting the terms and conditions.
Online booking provides potential students with a quick and easy way to secure a new creative experience, which should help with increasing bookings. It also makes managing the whole booking process easier for everyone involved. It should be a positive, hassle-free process.
How Online Bookings work:
The process for both instant bookings and booking requests is very simple:
The student selects dates and makes a booking request, or instant booking, depending on which is available
For booking requests, the tutor has 72 hours to accept or reject the booking:
If the booking is accepted the payment is processed and booking confirmed (email confirmations sent to student and tutor)
If the booking is rejected the payment funds are released back to the student and the student may make a new booking request with alternative dates or other options
For instant bookings the booking is automatically accepted, payments processed and booking confirmed (email confirmations sent to student and tutor)
Gift vouchers can be used as full or part payment:
If the gift voucher is worth more than the course the change is returned to the student
If the gift voucher is worth less than the course the difference is paid by card at the time of booking
Payment for Online Bookings:
You will be paid the value of the booking, minus our 12% + VAT commission, directly via BACS (you will need to provide your bank details which are safely encrypted in your Dashboard) 3 working days after the course was due to start.
The student has 2 days from the course start date to let us know if the course did not go ahead or was unsatisfactory so that we can look into it before payment is finalised.
Your invoices for the commission will be available to view/download from your Dashboard.
Payments and change: You will not be required to handle any payments or provide change from gift vouchers. All online booking payments and any transactions involving our gift vouchers will be processed by CraftCourses.
Refunds, cancellations and no-shows : In the unlikely event that the student cancels within 14 days of the course being due to take place or fails to show up, you will still be paid, though we would encourage a rearrangement of the date wherever possible. The student can cancel the booking more than 14 days before the course is due to start and receive a full refund. Likewise, if you need to cancel the booking at any time, the student will be refunded in full.
Returns on craft kits and books: In the unlikely event that the student needs to return or exchange their item they have to contact you with this request within 14 days of delivery. You will need to provide them with the necessary instructions to return it to you. The item must be returned to you within 30 days of delivery and once received please let us know so that we can issue the refund on your behalf – we will automatically take the original payment made to you (the cost less our commission) from the account that it was paid into. The cost of the return postage is covered by the purchaser. The following items are not eligible for return:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale/offer
The commission: We charge 12% + VAT as a fee for finding you the sale and processing the booking and payment. This includes all transactional fees charged to us by payment merchants. This allows us to keep the site financially viable and low cost for our tutors. This commission on bookings cannot be transferred to students by inflating the price.
Important information about Gift Vouchers:
Accepting Gift Vouchers on all of the listings advertised with us is a condition of using the CraftCourses.com platform.
Please take a moment to familiarise yourself with the process so that you will be able to give Gift Voucher customers a warm welcome!
The whole experience is (and should be) hugely positive for them and we wish to ensure the process is smooth and enjoyable.
How Gift Vouchers work:
The process of how to claim payment for a voucher is very simple:
The student contacts and books with you directly in the normal way - mentioning they have a voucher - and you arrange a date
You log the code on their voucher, along with their name and the date of the course, in your CraftCourses Dashboard. This verifies that the voucher is valid and of the correct amount .
You confirm once the course has started (we send you a reminder) and the value of the voucher, minus our 12% + VAT commission, is paid to you directly via BACS (you will need to provide your bank details which are safely encrypted in your Dashboard).
Your invoice is available to view/download from your Dashboard shortly thereafter.
Change: You will not be expected to give change. The vouchers can be used for full or part payment of your course. If the student has a voucher worth more than your course fee, we can split their voucher (down to increments of £10), so that it may be spent on two different courses, or you can offer to sell them kits, tools or materials to make up to the value of the voucher. If their voucher is worth less than your course fee, they will need to pay you the difference to top up.
Cancellations & no-shows: In the unlikely event that the student cancels last minute or fails to show up, you will still be paid. The booking is with you directly, so once the code is verified, they are bound by your booking terms and conditions. If you need to cancel the course and are not able to reschedule we can unverify the voucher from your account (if agreed by yourselves and the student) so that the student can use their voucher for another course. Student gift voucher terms and conditions can be found here.
Expiry dates: Vouchers are purchased online by credit or debit card or PayPal and issued by email immediately, with a minimum spend of £10. They are valid for twelve months and the expiry date and booking instructions is clearly printed on each voucher. Please note that as long as the course is booked (and the voucher verified with us) by the expiry date, the course itself can place at a later date. If the voucher is past the expiry date it may be possible to extend it up to 3 months after the original expiry date. This can be checked and requested using this form. **Please note that any voucher booked on a course that is cancelled due to Covid-19 will automatically be given 3 months of validity in order that no-ones voucher expires due to this crisis.**
Your obligation: The vouchers are extremely popular for birthdays, Christmas and special gifts. By listing your courses on CraftCourses.com you agree to accept them as full or partial payment for your courses, and they will gain more exposure and more bookings in return! Refusing to accept vouchers or responding to voucher enquiries in a negative manner will result in a suspension of your account on the CraftCourses site.
The commission: We only charge commission if a gift voucher has been used as part or full payment. This allows us to keep the site financially viable as well as low cost for our tutors. This commission on vouchers cannot be transferred to the student.
Other venues: Please be careful to check that any other venues you may be teaching at are also aware of our vouchers, as if they are taking bookings for courses you are advertising with us, they will need to be ready to accept them as payment.
Important notes on customer service, quality and underselling
Underselling: We do not allow underselling of courses elsewhere though we are mindful that any subscriptions or commission paid to CraftCourses as marketing costs have to be covered in your workshop pricing - we want your teaching to thrive! However, it is a requirement of using CraftCourses.com that courses listed on the site are never knowingly undersold elsewhere: this includes third party sites and your own, direct channels and/or website. We make every effort to keep our prices as low as possible to ensure that we do not have discrepancies in pricing which unfairly penalises our mutual customers. We recommend spreading marketing (including commission) costs across all pricing, so that all customers may be treated fairly and equally.
Happy customers: Respecting our business terms and integrity is essential and in order to give our mutual customers a happy, positive experience we ask that you refrain from discussing commission or subscription fees with them. Advertising costs are for you as a tutor and any concerns must be raised with the CraftCourses team rather than the student.
Why do we charge fees?
Commission on online bookings and gift vouchers helps to keep our site viable and allow us to continue to invest in improving our service. This allows us to offer much of the rest of the service at a very low cost to our community of artisans and tutors. Commission is a marketing cost for the tutor and in the interests of fairness must never be passed on to the student.
We are a small passionate team of individuals working to create a top notch resource for both our tutors and students - ultimately to get more people learning and practicing creative skills. If you have any queries or comments for us, these will always be welcomed. Many thanks.